Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Languages
Timeline
Generic

Rochelle Ynieto

Manila

Summary

Driven individual with a background in tourism and hospitality, seeking hands-on experience in airline operations. Demonstrates a proven ability to perform under pressure, adapt to fast-paced environments, and support operational efficiency. Brings strong interpersonal communication and task management skills, aligned with delivering exceptional service, and achieving organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Crowne Plaza Sydney Darling Harbour
Sydney
06.2024 - 06.2025
  • Assisted with guest arrivals and departures, ensuring smooth check-in and check-out processes.
  • Handled point-of-sale transactions during peak business hours.
  • Fostered positive guest relations to support a welcoming environment.
  • Trained new staff on service standards and procedures.
  • Completed end-of-shift paperwork such as incident reports and cash reconciliations.
  • Managed front desk operations during overnight shifts.

Reservation Agent

Intercontinental Sydney Double Bay
Double Bay
04.2023 - 04.2024
  • Managed reservation systems to ensure efficient booking processes.
  • Communicated effectively with guests to enhance their experience.
  • Trained new agents on reservation procedures and system usage.
  • Delivered quality service through active listening and strong interpersonal skills.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.

Reservation Agent

The Langham Sydney
Millers Point
05.2022 - 01.2023
  • Handled bookings and cancellations via phone, email, and online systems.
  • Provided accurate information on availability, pricing, and policies.
  • Maintained high customer satisfaction through prompt, courteous service.
  • Coordinated with the front desk and housekeeping for a seamless guest experience.
  • Used CRM systems to track guest preferences and history.

Food Runner

Cyren Bar Grill Seafood
Darling Harbour
12.2021 - 01.2022
  • Delivered food orders to tables promptly and accurately.
  • Supported team members during busy service hours for efficiency.
  • Maintained cleanliness of dining area and service stations.
  • Followed food safety and hygiene standards at all times.

Food and Beverage Attendant

William Blue Dinning
The Rocks
05.2021 - 12.2021
  • Completing mise en place duties.
  • Took orders accurately, and communicated special requests to the kitchen.
  • Provided excellent customer service to enhance guest satisfaction.
  • Collaborated with team members to ensure efficient service flow.

Food and Beverage Attendant

Delaware North
Moore Park
12.2020 - 06.2021
  • Operating MICROS electronic point-of-sale systems.
  • Assembled food orders, consistently maintaining appropriate portion control.
  • Performed serving, cleaning, and stocking duties in establishments, and facilitated customer service.
  • Participated in training sessions to enhance service skills and product knowledge.

Education

Bachelor of Business - Tourism Management

Torrens University Australia
Surry Hills
06.2023

High School Diploma -

Manila Tytana Colleges
Pasay City
04.2019

Skills

  • Guest services
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Computer proficiency
  • Multitasking abilities
  • Administrative skills
  • MS Windows / Office

Certification

  • Responsible serving of alcohol (RSA)
  • Employee recognition (2024-2025)

References

  • Amar Thapa Magar, Manager on Duty, Crown Sydney, (041) 515-5935, amarthapamagar97@gmail.com
  • Paolo Schaubert, Manager on Duty, Meriton Suites North Ryde, (041) 311-1709, paolo.schaubert@gmail.com
  • Daniel Koo, Reservation Manager, Intercontinental Sydney Double Bay, (046) 886-8951, daniel.koo@ihg.com

Languages

English, Fluent

Languages

English
Proficient (C2)
C2

Timeline

Guest Service Agent

Crowne Plaza Sydney Darling Harbour
06.2024 - 06.2025

Reservation Agent

Intercontinental Sydney Double Bay
04.2023 - 04.2024

Reservation Agent

The Langham Sydney
05.2022 - 01.2023

Food Runner

Cyren Bar Grill Seafood
12.2021 - 01.2022

Food and Beverage Attendant

William Blue Dinning
05.2021 - 12.2021

Food and Beverage Attendant

Delaware North
12.2020 - 06.2021

Bachelor of Business - Tourism Management

Torrens University Australia

High School Diploma -

Manila Tytana Colleges

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Rochelle Ynieto