Rochelle Tan
General Manager/Administration
San Juan City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
5
5
Languages
Work History
General Manager
Beyondworx Inc.
Quezon City
01.2022 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Collaborated with cross-functional teams to develop innovative solutions.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Creating Payroll for all employees
- Pioneered rules and regulations of the company
- Creating breakdown for the budget costing and expenses
Marketing Manager
Bright One Glorious Star Inc.
Quezon City
11.2020 - 04.2021
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Worked with graphic designers and writers to establish theme and tone for content.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with different advertisements for future availability
- Budget plan for the year
- Calendar for the brand activities and events
Event Manager
Primo Li
San Juan City
01.2017 - 01.2020
- Managed administrative logistics of events planning, event booking, and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Liaised with clients to determine exact event requirements.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Generated ideas to enhance and expand current event offerings.
- Negotiated with vendors to achieve most favorable terms.
- Coordinated florists, photographers, and musicians for events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated transportation and parking arrangements for guests and vendors.
- Implemented protocols and procedures to effectively manage planning process.
- Analyzed event costs to identify areas of improvement and cost savings.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Secretary
Ebol Optical
Quezon City
02.2018 - 12.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated records and files to maintain document compliance.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Support Supervisor
Sun Ace Polymer Manufacturing Corporation
Valenzuela City
01.2015 - 12.2016
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained office calendars to track important dates and deadlines.
Apprentice
Orange Dance Studio
Pasig City
09.2009 - 06.2015
- Prioritized and accomplished multiple tasks within established timeframes.
- Learned wide range of simple and complex techniques from on-the-job training.
- Developed keen eye for detail and commitment to producing quality craftsmanship.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Assisting customers and related concerns
Education
Bachelor of Arts - Major in Technical Theater
De La Salle-College of Saint Benilde
Manila City 05.2011 - 08.2014
High School Diploma -
Dominican College
San Juan City 06.2007 - 03.2011
Makati Hope Christian School
Makati City 06.2000 - 03.2007
Skills
Budget development
Verbal and written communication
Effective leader
Consistently meet goals
Staff training/development
Project Management
Budget administration
Efficient multi-tasker
Deadline-oriented
Employee scheduling
Budgeting
Coaching and mentoring
Recruitment
Operations management
Planning
Time Management
Organized
Administrative and Clerical
Accomplishments
- Resolved product issue through consumer testing.
- Achieved big amount of sales through effective collaboration of multiple teams.
- Supervised team of 27 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Documented and resolved government issues and penalties which led to civil case dropped with legal team.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Timeline
General Manager
Beyondworx Inc.
01.2022 - Current
Marketing Manager
Bright One Glorious Star Inc.
11.2020 - 04.2021
Secretary
Ebol Optical
02.2018 - 12.2019
Event Manager
Primo Li
01.2017 - 01.2020
Administrative Support Supervisor
Sun Ace Polymer Manufacturing Corporation
01.2015 - 12.2016
Bachelor of Arts - Major in Technical Theater
De La Salle-College of Saint Benilde
05.2011 - 08.2014
Apprentice
Orange Dance Studio
09.2009 - 06.2015
High School Diploma -
Dominican College
06.2007 - 03.2011
Makati Hope Christian School
06.2000 - 03.2007