ROCHELLE ORIBIADA
San Jose
Summary
Seeking an environment that fosters success and professional growth, where I can effectively apply my skills and knowledge. Committed to utilizing my expertise in a manner that aligns with the organization's goals and objectives. Eager to contribute to a dynamic team and make a meaningful impact through my dedication and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ROYAL CARGO INC.
06.2023 - 09.2024
- Attends to inquiries from clients, shippers, co-loaders and agents
- Communicates with agents, airlines and shipping lines regarding status of shipments
- Arranges bookings to airlines or shipping lines and request for booking details
- Prepares Shipping Instructions for all Import/Export shipments
- Checking of HBL, MBL and supporting documents (Commercial Invoice, Packing List, Certificate of Origin, etc.)
- To call and verify vessel details to shipping lines, carriers and forwarders and coordinate with Business Units for proper documentation
- Monitors shipments on both import and export and informs clients the status until the cargo is delivered
- Ensures that commitment to clients is met by closely coordinating with operations
- Create booking thru system for each shipment and record file
- Completion of monthly import monitoring reports
Customer Service Representative
TRANSMODAL INTERNATIONAL INC.
01.2023 - 04.2023
- Handles and coordinates with customers on their requirements
- Prepares and provides concerned departments of approved job order
- Monitors status of bookings from pick-up to delivery
- Coordinates with clients shipments details and status
- Provides clients with booking acknowledgment and signed delivery receipt
- Prepares monitoring report on accounts being handled
- Provides quotations for accounts approved by CS Manager
- Handles the booking of shipments with carriers
- Ensures that shipments of accounts being handled are billed accurately and on time and documents required by customers are attached to billing
- Monitors monthly production of accounts being handled
Import Coordinator
MANILA INTERNATIONAL FREIGHT FORWARDERS INC.
07.2021 - 01.2023
- Monitors all pre-alert
- Respond to email of agents abroad to confirm receipts of pre-alert
- Ensure that the import pre-alert documents have an approved quotation
- Ensure that all import shipments are given project numbers and encoded to GFMS correctly
- Monitor arrival and ensure to forward to Manifest Specialist the import file for manifest lodgment
- Assigns shipment to sub-contracted customs brokers based on pre-alert approved policy or as directed by immediate superior
- Ensure to send pre-alert prior to airlines/cargo arrival to concerned MIFFI Branch Officer / Nominated Broker and Consignee
- Ensure that the Daily Cargo Status Report are updated every day
- Coordinate with agents, shipper and consignee for needed documents and special instruction for releasing
- Responsible for activities concerning the process or documentation of all import shipments
- Answer all customer inquiries in accordance with the Customer Service policy standard
- Ensures smooth coordination with trucking team and brokerage team
- Monitors status of shipment until delivery to the consignee's warehouse
- Sends Proof of Delivery (POD) to agent and shipper
PPIC IMPEX INVOICER
PHILINAK INDUSTRIES INC.
11.2020 - 05.2021
- Maintain daily status of shipment AIR & SEA (Import and Export shipments) to the forwarders and ensuring that shipments are well coordinated
- Maintaining and sending of pre-alert to the forwarders
- Maintain daily forwarder's billing (both FCL & LCL and Air Import and Export shipments) in the system and ensuring that request payments are being forwarded to accounting
- Ensures that the shipping, handling, storage charges and customs fees are billed correctly
- Coordinates with planning, sales team and forwarders for shipments both Import and Export
Customer Service Representative
LGK SOLUTIONS PH. INC.
04.2019 - 12.2019
- Providing excellent customer service by resolving customer complaints and issues
- Maintaining accurate records of customer interactions and transactions
- Updating customer information in the database and ensuring its accuracy
- Collaborating with other departments within the organization to resolve customer issues
- Following guidelines provided by the company to handle calls effectively
Sales Staff
NEP LOGISTICS, INC.
09.2017 - 06.2018
- Providing administrative support to the Sales department, including sales reports, maintaining customer records, monitoring LOA application and shipments from zone to zone
- Coordinating with PEZA ELSE company/clients
- Communicating and dealing with PEZA and BOC specially for urgent concern and client requirement
- Communicating clearly and effectively with customers, colleagues and higher management
Education
Bachelor of Science - Customs Administration
Westmead International School
Batangas City, Batangas05.2017
Skills
- Adaptability
- Time Management
- Problem-Solving
- Decision-making
- Work ethic
- Teamwork
Seminars Attended
- Orientation of New Customs Brokers, January 2017, 4th Floor BOC Bldg., Port of Manila
- Customs Administration Students: Broadening Knowledge into Sustainable Business Environment through PEZA, October 2015, GPB-Main Campus 1, Batangas City
- Good Governance and Economic Development of Batangas Province, September 2015, Capitol Site, Batangas City
- Strengthening Towards ASEAN Integration, February 2015, PMI Colleges, PTTC, Roxas Blvd., Manila
- PSCAS: Promoting Responsiveness For The ASEAN Integration, February 2014, GPB-Main Campus 1, Batangas City
Personal Background
- Age: 29
- Place of Birth: Batangas
- Date of Birth: 11/20/95
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
- Language: English/Tagalog
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Customer Service Representative
ROYAL CARGO INC.
06.2023 - 09.2024
Customer Service Representative
TRANSMODAL INTERNATIONAL INC.
01.2023 - 04.2023
Import Coordinator
MANILA INTERNATIONAL FREIGHT FORWARDERS INC.
07.2021 - 01.2023
PPIC IMPEX INVOICER
PHILINAK INDUSTRIES INC.
11.2020 - 05.2021
Customer Service Representative
LGK SOLUTIONS PH. INC.
04.2019 - 12.2019
Sales Staff
NEP LOGISTICS, INC.
09.2017 - 06.2018
Bachelor of Science - Customs Administration
Westmead International School
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