Rochelle Cabingan
Camiling, Province Of Tarlac
Summary
Detail-oriented and results-driven professional with experience in Amazon product research, administrative operations, and customer support. Skilled in identifying profitable product opportunities, managing VAT and reimbursement claims, coordinating teams, and maintaining accurate data records. Adept at leading and mentoring teams, able to work with minimal supervision, optimizing workflows, and delivering high-quality outputs in fast-paced environment. Strong communication, analytical, and organizational skills with a proven track record of improving operational efficiency and supporting business growth.
Overview
5
5
years of professional experience
Work History
Product Researcher
SKS Retail Ltd
06.2022 - 01.2026
- Conducted data-driven Amazon product research to identify high-demand, low-competition, and profitable product opportunities
- Analyzed market trends, competitors, pricing, sales volume, and Amazon fees using tools like Seller Amp SAS, Buy Bot Pro, and Keepa
- Accurately enter and organize researched product deals into Google Sheets for tracking and evaluation
Administrative Assistant
SKS Retail Group Ltd
01.2024 - 01.2026
- Collected, organized, and archived VAT invoices; communicated with suppliers to request and follow up on missing documentation
- Reviewed, verified, and submitted missing cashback claims through TopCashback UK
- Filed Amazon reimbursement claims for lost, damaged, and missing FBA inventory
- Analyzed Amazon returns to identify items eligible for resale on other platforms or for return to Amazon fulfillment centers
- Maintained accurate records using Google Sheets and supported day-to-day Amazon administrative operations
Team Leader
SKS Retail Group Ltd
10.2023 - 09.2025
- Led and managed a team of Amazon Product Researchers, setting research criteria, goals, and performance expectations
- Reviewed, validated, and approved product research findings to ensure profitability, demand, and compliance standards
- Trained and mentored team members on product research tools, data analysis, and best practices
- Coordinated workflows, monitored productivity, and ensured timely delivery of outputs
Customer Service Representative
Iqor
10.2020 - 10.2021
- Assisted customers with account setup, plan changes, billing inquiries, and device troubleshooting for new customers through
- Delivered high-quality customer service while meeting sales and performance targets through upselling
- Processed activations, upgrades, payments, and account updates accurately for existing customers
Education
Bachelor of Science - Accountancy
St Thomas More College
Angeles City, Province Of Pampanga, Philippines04-2021
Skills
- Client support
- Proficient in computer applications
- Office administration
- Documentation management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Invoice management
- Documentation expertise
Timeline
Administrative Assistant
SKS Retail Group Ltd
01.2024 - 01.2026
Team Leader
SKS Retail Group Ltd
10.2023 - 09.2025
Product Researcher
SKS Retail Ltd
06.2022 - 01.2026
Customer Service Representative
Iqor
10.2020 - 10.2021
Bachelor of Science - Accountancy
St Thomas More College