Hi, I’m
Rochel Elleine Granada
Business Development Manager / English Teacher
Summary
Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. I am also a passionate teacher, an effective communicator both written and verbally who has an enthusiastic outlook on life. Knowledgeable in teaching ESL methods and classroom activating techniques. What I love about teaching is that it gives me a sense of achievement from seeing my students develop and grow as individuals.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
3
years of post-secondary education
3
Certificates
Work History
Konsyg
Business Development Manager
06.2021 - Current
Job overview
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
iQor Corporations (Synchrony Bank)Clark City
Collections Specialist
03.2014 - 10.2023
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
AMIYHo Chi Mihn CIty
Senior Business Development Executive
05.2020 - 03.2023
Job overview
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Consistently exceeded quotas through penetration of new accounts.
- Kept meticulous client notes and updated account information in company databases.
ISSAC - International Students Study Abroad Center Ho Chi Mihn City
English Teacher
02.2020 - 08.2021
Job overview
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Online and Face to Face tutorial Ho Chi Mihn
English Teacher
01.2020 - 08.2021
Job overview
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Led interesting and diverse group activities to engage students in course material.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Marina Bay Sands Singapore Singapore
Concierge
06.2019 - 02.2020
Job overview
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Arvato BertelsmannClark City
Customer Service Representative
12.2018 - 03.2019
Job overview
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Convergys Corporations Clark City
Customer Service Specialist
11.2016 - 12.2018
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Saint Anthony College Of TechnologyMabalacat City, Philippines
Bachelor of Secondary Education from Biological And Physical Sciences
06.2011 - 05.2014
Skills
Goal-setting
Certification
TESOL Teacher
Timeline
Business Development Manager
Konsyg
06.2021 - Current
Senior Business Development Executive
AMIY
05.2020 - 03.2023
English Teacher
ISSAC - International Students Study Abroad Center
02.2020 - 08.2021
English Teacher
Online and Face to Face tutorial
01.2020 - 08.2021
Concierge
Marina Bay Sands Singapore
06.2019 - 02.2020
Customer Service Representative
Arvato Bertelsmann
12.2018 - 03.2019
Customer Service Specialist
Convergys Corporations
11.2016 - 12.2018
Collections Specialist
iQor Corporations (Synchrony Bank)
03.2014 - 10.2023
Saint Anthony College Of Technology
Bachelor of Secondary Education from Biological And Physical Sciences
06.2011 - 05.2014
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