Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocelle Librero

Chat Moderor
Carmen

Summary

Dynamic professional with extensive experience in Business Process Outsourcing from 2012 to 2020, transitioning to a successful career as a chat moderator. This shift to remote work has enhanced adaptability and fostered strong communication skills, enabling effective engagement with diverse audiences. A proven track record of delivering exceptional service and maintaining high productivity levels in a virtual environment has solidified this role as a primary source of income. Committed to leveraging expertise in online engagement to contribute positively to future opportunities.

Overview

12
12
years of professional experience

Work History

Chat Moderator

World Online Work
01.2023 - Current
  • Increased user satisfaction with timely and professional responses to inquiries and concerns.
  • Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
  • Assisted in maintaining a positive online environment through active moderation of chat discussions.
  • Contributed to the development of training materials for new moderators, enhancing team cohesion and efficiency.

Agent

TEXTING FACTORY
04.2022 - 03.2023

Agent

AB CHAT (WORLD ONLINE WORK)
01.2022 - 03.2023

Agent

OPERATING4U
02.2021 - 02.2022

Agent

SixEleven Global Services And Solutions
01.2014 - 09.2017
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal out
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Streamlined internal processes for improved efficiency and productivity within the agency.

Education

Caregiving NC2 - Caregiving

Whitelamp
Davao
04.2001 -

Bachelor of Science - Financial Management

Ama Computer School
Davao City
04.2001 -

Skills

Problem-solving

Customer service and care

Positive attitude

Clear communication

Timeline

Chat Moderator

World Online Work
01.2023 - Current

Agent

TEXTING FACTORY
04.2022 - 03.2023

Agent

AB CHAT (WORLD ONLINE WORK)
01.2022 - 03.2023

Agent

OPERATING4U
02.2021 - 02.2022

Agent

SixEleven Global Services And Solutions
01.2014 - 09.2017

Caregiving NC2 - Caregiving

Whitelamp
04.2001 -

Bachelor of Science - Financial Management

Ama Computer School
04.2001 -
Rocelle LibreroChat Moderor