ROBYN ANDREW B. PUBLICO
Dasmariñas
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Technical Support Representative
IQOR
10.2022 - 07.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Telecommunications Specialist
SYKES
07.2021 - 07.2022
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
Pharmacy Associate
OPTUM GLOBAL SOLUTIONS
10.2019 - 07.2020
- Improved patient satisfaction by providing efficient and accurate prescription filling services.
Lead Generation Specialist
First Source Ltd.
11.2018 - 09.2019
- Cold called perspective customers to determine product or service needs.
Logistics Specialist
EXL Service Philippines, Inc.
09.2015 - 11.2017
- Managed loading, unloading, movement of heavy equipment to keep deliveries on schedule.
Healthcare Associate
Expert Global Solutions
06.2012 - 12.2014
- Offered accurate and up-to-date details about healthcare plans, benefits, eligibility, procedures, and policies.
Education
Bachelor of Science - Information Technology
National College of Science And Technology
Dasmariñas, Cavite10.2010
Bachelor of Science - Electrical Engineering
Technological University of The Philippines
03.2005
Skills
- Collaborative Team Member
- Initiative-Driven
- Quick Learner
- Independent Work
- Competitive Edge
Timeline
Technical Support Representative
IQOR
10.2022 - 07.2024
Telecommunications Specialist
SYKES
07.2021 - 07.2022
Pharmacy Associate
OPTUM GLOBAL SOLUTIONS
10.2019 - 07.2020
Lead Generation Specialist
First Source Ltd.
11.2018 - 09.2019
Logistics Specialist
EXL Service Philippines, Inc.
09.2015 - 11.2017
Healthcare Associate
Expert Global Solutions
06.2012 - 12.2014
Bachelor of Science - Information Technology
National College of Science And Technology
Bachelor of Science - Electrical Engineering
Technological University of The Philippines
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