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Associate Principal Engineer

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Dynamic Cloud Support Technical Team Leader at Estarta Solutions, adept at driving team performance and achieving 90% service levels. Skilled in coaching and mentoring, with a strong foundation in Webex support and data analysis. Proven track record in enhancing customer satisfaction through innovative solutions and effective communication.

Dynamic technical support professional with a proven track record of leading and optimizing support teams to enhance operational efficiency. Expertise in swiftly diagnosing and troubleshooting complex technical issues, ensuring minimal disruption to service. Committed to fostering a collaborative team environment and consistently delivering high-quality results while demonstrating adaptability to evolving challenges and reliability in high-pressure situations.

Professional technical support engineer equipped for advanced troubleshooting and problem resolution. Adept at diagnosing complex software and hardware issues, implementing effective solutions, and maintaining system integrity. Emphasizes team collaboration and adaptable to shifting priorities. Skilled in network management, customer support, and technical documentation with strong focus on achieving results.

With 32 years of experience in the travel industry, I have gained valuable insights from diverse roles. Throughout my career, customer satisfaction has always been my top priority, whether serving individual travelers, agency partners, or corporate clients. At an employee function I attended years ago, an executive shared a personal mantra that has stuck with me: "Embrace chaos - it keeps us employed." This resonated deeply in an ever-changing industry. My strong work ethic and adaptability have been instrumental in my success. Now, I aim to secure a challenging position where I can leverage my strengths, skills, knowledge, and experience to continue learning and contribute to organizational growth.

ROBYN ANDREW B. PUBLICO

Summary

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Technical Support Representative

Telecommunications Specialist

Pharmacy Associate

Lead Generation Specialist

Logistics Specialist

Healthcare Associate

Education

Bachelor of Science - Information Technology

Bachelor of Science - Electrical Engineering

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Technical Support Representative

Telecommunications Specialist

Pharmacy Associate

Lead Generation Specialist

Logistics Specialist

Healthcare Associate

Bachelor of Science - Information Technology

Bachelor of Science - Electrical Engineering

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