Robin John De leon
Blk 14 lot 8 NHA Angeles City ,Pampanga
Summary
Customer-focused professional skilled in relationship management and problem-solving. Engages clients through effective communication, fostering positive experiences. Adapts to diverse needs, delivering tailored solutions. Ready to apply extensive customer service expertise to drive success within the financial sector.
Overview
7
7
years of professional experience
Work History
Financial Advisor
Infosys
SM Clark
2026.03 - Current
- Helped customers open, close and update bank accounts.
- Assisted customers with product-related questions, feedback and complaints.
- Maintained confidentiality of customer information, adhering to data protection laws and bank privacy policies.
- Built rapport with customers through courteous and professional communications.
- Prepared detailed reports on collection activities, outcomes, and targets for senior management.
- Scheduled late payments based on debtors' financial situation and company policy.
Insurance Agent
Asurion
West Aeropark Clark
2025.07 - 2025.08
- Handled high-volume telephone calls to address and resolve customer queries.
- Delivered clear, concise billing explanations to customers, improving understanding and satisfaction.
- Resolved billing queries through detailed account analysis and effective communication.
- Processed refunds, exchanges and service requests for customers.
Customer Service Representative
ERC Global
Clark
2023.06 - 2024.07
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
Customer Service Representative
ALORICA
CLark
2021.01 - 2022.04
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Resolved customer service enquiries efficiently, ensuring accurate information delivery.
- Fostered strong customer relationships through courteous and professional communication.
- Oversaw payment processing, invoicing, and collections, ensuring accurate financial records.
- Issued invoices and credit memos to customers, maintaining meticulous financial records.
- Executed account updates and noted account information in company data systems.
Customer Service Representative
Sutherland
CLark
2019.06 - 2020.11
- Managed inbound customer service calls, resolving queries and complaints to maintain high customer satisfaction.
- Processed payments and invoices accurately and promptly, ensuring smooth transactions for customers.
Education
Certificate of Higher Education - Bachelor of Science In Information System
City College Of Angeles
Angeles City, PAMP2021-01
Skills
- Financial planning
- Regulatory compliance
- Risk assessment
- Data analysis
- Microsoft Excel
- Customer relationship management
- Product knowledge
- Problem solving
- Conflict resolution
- Active listening
- Relationship building
- Adaptability
- Written and verbal communication
Timeline
Financial Advisor
Infosys
2026.03 - Current
Insurance Agent
Asurion
2025.07 - 2025.08
Customer Service Representative
ERC Global
2023.06 - 2024.07
Customer Service Representative
ALORICA
2021.01 - 2022.04
Customer Service Representative
Sutherland
2019.06 - 2020.11
Certificate of Higher Education - Bachelor of Science In Information System
City College Of Angeles