ROBIN LIM
Back Office & Client Chat Support Professional
Davao City
Summary
Driven and organized individual with knack for thoroughness and efficiency. Possesses solid understanding of administrative tasks and excels at data management and document processing. Aiming to leverage these skills to contribute to streamlined operations and improved workflow.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Back Office Associate
Netzon
09.2024 - 07.2025
- Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Proactively identified potential risks associated with transactions which helped avoid costly errors.
- Maintained strict adherence to regulatory requirements within all aspects of back-office operations.
- Collaborated with cross-functional teams for timely project completion and effective resource allocation.
Customer Service Representative
Netzon
05.2024 - 09.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry
SixEleven I Maa
02.2024 - 04.2024
- Managed and organized documents for data entry tasks.
- Streamlined data entry processes, significantly reducing manual errors.
- Supported accurate data entry for various projects, ensuring timely completion of tasks.
Technical Support
SixEleven I Maa
01.2024 - 02.2024
- Improved software usability by providing expert technical support and troubleshooting for complex issues.
- Improved customer satisfaction scores with personalized technical support and follow-up.
Front Office Clerk
Government of Cotabato City - City Mayors Office
04.2016 - 06.2016
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated with maintenance personnel to address facility issues promptly, maintaining a comfortable environment for guests.
Education
Bachelor of Science - Business Administration - Financial Management
University of Mindanao
Davao City 01.2021 - Current
Skills
Quality assurance
Timeline
Back Office Associate
Netzon
09.2024 - 07.2025
Customer Service Representative
Netzon
05.2024 - 09.2024
Data Entry
SixEleven I Maa
02.2024 - 04.2024
Technical Support
SixEleven I Maa
01.2024 - 02.2024
Bachelor of Science - Business Administration - Financial Management
University of Mindanao
01.2021 - Current
Front Office Clerk
Government of Cotabato City - City Mayors Office
04.2016 - 06.2016
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