Robin Jueco
Quezon City
Summary
With over 10 years of experience in the business process outsourcing industry, specifically in healthcare account management. Throughout my career, I have consistently delivered exceptional results as a top-performing operations manager, and I am confident that my proven track record will enable me to drive success in your organization.
Overview
11
11
years of professional experience
Work History
Operations Manager I
Concentrix
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Team Leader, Operations
Concentrix
01.2019 - 01.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Led team of 12-15 members while providing exceptional customer service
- Participated in cross-functional team building activities
Customer Service Representative
AFNI
01.2018 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Product Specific Trainer
Global Innov8tion
01.2014 - 01.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Associate of Science - Business Process Outsourcing
University of Makati
Makati, Philippines03-2014
Bachelor of Science - Business Administration
St. Vincent College of Cabuyao
Laguna, Philippines03-2012
Skills
- Results-focused and proactive in planning day-to-day operations and solving services issues
- Offers advanced abilities in tackling issues impacting team and business success
- Excels at managing team and personal time to consistently exceed expectations
- Skilled Operations Manager and talented at improving team comprehensive and constructive feedback to staff members to promote productivity and company loyalty
Timeline
Operations Manager I
Concentrix
01.2022 - Current
Team Leader, Operations
Concentrix
01.2019 - 01.2022
Customer Service Representative
AFNI
01.2018 - 01.2019
Product Specific Trainer
Global Innov8tion
01.2014 - 01.2018
Associate of Science - Business Process Outsourcing
University of Makati
Bachelor of Science - Business Administration
St. Vincent College of Cabuyao
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