ROBERT PAUL BENEDICTO
Loan Processor
Quezon City,40
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Loan Processor
Wells Fargo EGS LLC
01.2021 - Current
- Review complex legal appraisal and title information
- Prepare loan documentation, coordinate loan closings and initiate loan disbursements
- Ensure compliance with company’s policies and procedures
- Identify and mitigate Loan Documentation risks in accomplishing business goals
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Transaction Processing Associate
Accenture Philippines
04.2016 - 07.2020
- Trained staff on procedures and guidelines to effectively execute daily tasks.
- Performed quality assurance checks and reported issues to management to discuss solutions.
Transaction Processing Associate
Accenture Philippines
04.2015 - 04.2016
- Performed quality assurance checks and reported issues to management to discuss solutions.
- Ensured compliance with industry regulations by meticulously reviewing and verifying transaction documentation.
- Conducted regular audits of processed transactions to identify areas for improvement and maintain quality assurance standards.
Customer Service Representative
Accenture Philippines
04.2013 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Signature Verifier – First Officer
RCBC Savings Bank
11.2008 - 02.2011
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
Accounting Staff
RCBC Savings Bank
08.2001 - 06.2002
- Managed accounts receivable collections efforts, decreasing outstanding balances owed to the company.
Personal Banker/ Customer Service Assistant
RCBC Savings Bank
01.2001 - 08.2001
- Cross-sold bank products and services to meet customer needs and provide options.
Education
Master of Arts - Political Science
05.1987 - 12.1992
Skills
Client data gathering
Loan servicing
Credit reports
Teamwork and collaboration
Customer service
Data entry
Document review
Contact Details - Cellphone
09088882459
Personal Information
- Citizenship: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Loan Processor - Wells Fargo EGS LLC
01.2021 - Current
Transaction Processing Associate - Accenture Philippines
04.2016 - 07.2020
Transaction Processing Associate - Accenture Philippines
04.2015 - 04.2016
Customer Service Representative - Accenture Philippines
04.2013 - 04.2015
Signature Verifier – First Officer - RCBC Savings Bank
11.2008 - 02.2011
Accounting Staff - RCBC Savings Bank
08.2001 - 06.2002
Personal Banker/ Customer Service Assistant - RCBC Savings Bank
01.2001 - 08.2001
De La Salle University Manila - Master of Arts, Political Science
05.1987 - 12.1992