ROBERT P. BILAN JR.
NURSE
ANGELES CITY
Summary
Hardworking Dialysis Nurse assesses, plans, develops, implements and evaluates nursing programs, departments and clinical areas. Enthusiastic and driven with desire to provide high level of compassion in patient care to improve overall outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Staff Nurse, Dialysis Nurse
SACRED HEART MEDICAL CENTER
ANGELES CITY
07.2022 - Current
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Ensure the highest standards of clinical care are maintained all the time.
- Assess, Plan, Implement, prepare, Monitor, Adjust, and Evaluate nursing care for each patient.
- Demonstrate working knowledge on how to prepare and prime hemodialysis and hemodialysis filtration machines to ensure continued patient treatment through proper and safe operational dialysis prescription is followed.
- Prepare and assist the doctor with the insertion of femoral, jugular, and subclavian catheters.
- Initiates and terminates dialysis. Demonstrates skills and confidence in cannulation via arteriovenous fistula or graft.
- Anticipates and identifies the actual problems in dialysis in view of solving the problem.
- Executes Physician's order. Performs aseptic catheter dressing before and after dialysis to prevent infection.
- Manages Acute and Chronic hemodialysis patients in Hemodialysis Unit or Intensive Care Unit or Medical/Surgical Unit where patients are in variable conditions or status unstable to be transported to Hemodialysis Unit.
- Evaluates laboratory values and report any abnormal reading for proper treatment and management.
- Administers, checks, and records patient's medication and reports to the doctor if there is any adverse reaction.
Clearance Delay Notification Representative
FedEx LLC
Clark, Angeles City
12.2020 - 12.2021
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Providing updates to the customers regarding their shipment's whereabouts.
- Communicating with our customers via email/calls regarding the paperwork needed for the clearing process of their shipment.
Premiere Customer Care
FedEx LLC
Clark, Angeles City
10.2019 - 10.2020
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Providing updates to the customers regarding their shipment's whereabouts.
- Communicating with our counterparts from different locations regarding the status of shipments.
- Supporting different cases whether stopping or expediting shipments.
Customer Service/Sales Representative Intern
Convergys/Concentrix (At&t, DIRECTV, ISM)
Clark, Angeles City
02.2018 - 10.2019
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Managed customer expectations and helped navigate sales processes.
- Providing Quality service.
- Upselling Upselling upgrades to their cable service such as adding premium channels (HBO, SHOWTIME, STARZ, and CINEMAX), movie channels, and sports packages.
- Upselling wireless service and internet service.
- Processing upgrade of receivers (customer's equipment)
- Processing payments and providing payment arrangements.
Quality Analyst Associate
IQOR Philippines (JPMorgan Chase)
Clark, Angeles City
07.2011 - 07.2017
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Monitoring Calls to identify the specialist opportunity.
- Online/Offline coaching discussing each opportunity identified within the call.
- Facilitating QA sessions for new hires discussing the policy and procedure that each specialist needs to avoid when taking calls.
- Facilitating calibrations with the clients discussing calls monitored and sharing thoughts that need to be done in the future to avoid the same issue again.
- Monitoring Escalations/Complaints and discussing each issue with the client call.
Customer Service/Sales Representative
CYBER CITY TELESERVICES
Clark, Angeles City
02.2010 - 02.2011
- Retained excellent client satisfaction ratings through outstanding service delivery, Employing Quality customer service.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Processing orders using different tools such as the QC tool.
- Processing home phones, internet, wireless, and cable service to new customers.
- Processing payments.
- Changing/Upgrading plans to a customer who wants to lower their monthly payment.
- Upselling regarding adding premiums to their cable service, and adding a line to their wireless service.
Education
Bachelor of Science - NURSING
DEE HWA LIONG COLLEGE FOUNDATION
Magalang, Pampanga 10.2003 - 05.2007
Bachelor of Science - NURSING
Angeles University Foundation
Angeles City, Pampanga 06.2002 - 09.2002
Skills
Intake and discharge
Certification
PPQ (Leadership Training)
Timeline
Staff Nurse, Dialysis Nurse
SACRED HEART MEDICAL CENTER
07.2022 - Current
Clearance Delay Notification Representative
FedEx LLC
12.2020 - 12.2021
Premiere Customer Care
FedEx LLC
10.2019 - 10.2020
Customer Service/Sales Representative Intern
Convergys/Concentrix (At&t, DIRECTV, ISM)
02.2018 - 10.2019
Quality Analyst Associate
IQOR Philippines (JPMorgan Chase)
07.2011 - 07.2017
PPQ (Leadership Training)
06-2011
AT&T Transfer Training
10-2010
Customer Service/Sales Representative
CYBER CITY TELESERVICES
02.2010 - 02.2011
Bachelor of Science - NURSING
DEE HWA LIONG COLLEGE FOUNDATION
10.2003 - 05.2007
Bachelor of Science - NURSING
Angeles University Foundation
06.2002 - 09.2002
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