Roberto Sison Jr
Taguig, Metro Manila,00
Summary
Dynamic Operations Manager with a proven track record at Guaranteed Marketing Services Inc., excelling in strategic planning and process improvement. Skilled in fostering team leadership and enhancing customer satisfaction, I spearheaded change initiatives and improved operational efficiency. Expertise in regulatory compliance and performance management led to significant organizational achievements.
Overview
16
16
years of professional experience
Work History
Operations Manager
Guaranteed Marketing Services Inc.
Mandaluyong City, Metro Manila
03.2008 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Education
Bachelor of Science - BS Mathematics
Pangasinan State University
Lingayen, Province Of Pangasinan, Philippines03.2004
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Operations Monitoring
- Planning and Implementation
- Project Management
- Performance monitoring
- Policies and procedures implementation
- Customer Relationship Management
- Strategic Planning
- Process Improvement
- Performance Management
- Regulatory Compliance
Timeline
Operations Manager
Guaranteed Marketing Services Inc.
03.2008 - Current
Bachelor of Science - BS Mathematics
Pangasinan State University