Summary
Work History
Education
Skills
References
TECHNOLOGY & DEVICE INTEREST
RELOCATION & COMMITMENT
AVAILABILITY
Timeline
Hi, I’m

ROBERTO JR CAMPOS AMORES

Talisay City, Province Of Cebu

Summary

Customer service and sales professional with over two years of experience in technical support and customer-facing sales roles. Experienced in troubleshooting devices, advising customers on technical solutions, and delivering high-quality service in fast-paced environments. Strong interest in technology, mobile devices, and hands-on repair work. Highly motivated to relocate to Australia and build a long-term career with opportunities for growth and visa sponsorship.

Experienced with providing technical guidance and support. Utilizes problem-solving techniques to enhance client satisfaction and operational efficiency. Knowledge of industry standards and best practices ensures delivery of high-quality solutions.

Work History

Concentrix

Technical Advisor & Sales Representative

Job overview

  • Provided technical support and troubleshooting for smartphones, tablets, and related devices
  • Diagnosed hardware and software issues and guided customers through effective solutions
  • Recommended products, services, and upgrades based on customer needs
  • Consistently met performance metrics for quality, customer satisfaction, and sales
  • Explained technical information in a clear, customer-friendly manner
  • Maintained accurate records using CRM and internal systems
  • Worked efficiently in a fast-paced, KPI-driven environment
  • 1 year and 7 months

Inspiro

Sales & Customer Service Representative

Job overview

  • Delivered high-quality customer service while identifying sales opportunities
  • Assisted customers with product enquiries, orders, and issue resolution
  • Promoted additional services and accessories to enhance customer experience
  • Handled multiple customer interactions while maintaining accuracy and professionalism
  • Strengthened communication, sales, and customer engagement skills
  • 9 months

Education

STI
Dumaguete, Province Of Negros Oriental, Philippines

Associate of Arts from Information Technology
04-2017

University Overview

Details available upon request

Skills

  • Customer Service Excellence
  • Technical Troubleshooting (Devices & Software)
  • Sales & Product Recommendations
  • Retail & KPI-Based Environments
  • Device Diagnostics & Problem Solving
  • Upselling & Cross-Selling
  • Communication & Relationship Building
  • Attention to Detail
  • Willingness to Learn Device Repairs
  • Teamwork & Reliability

References

References
Available upon request

TECHNOLOGY & DEVICE INTEREST

TECHNOLOGY & DEVICE INTEREST
  • Strong interest in smartphones, tablets, accessories, and consumer technology
  • Familiar with common device issues, diagnostics, and basic troubleshooting processes
  • Highly motivated to learn hands-on device repair techniques (screen replacement, battery replacement, diagnostics)
  • Quick learner with a strong interest in advancing technical and repair skills

RELOCATION & COMMITMENT

RELOCATION & COMMITMENT
  • Currently based in the Philippines
  • Actively seeking relocation to Australia
  • Open to working across multiple Australian locations
  • Available to relocate immediately upon visa approval
  • Seeking long-term employment
  • Open to visa sponsorship opportunities

AVAILABILITY

AVAILABILITY
  • Available for casual, part-time, or full-time roles
  • Flexible with working hours, including weekends
  • Willing to undergo full training provided by PTC

Timeline

Technical Advisor & Sales Representative
Concentrix
Sales & Customer Service Representative
Inspiro
STI
Associate of Arts from Information Technology
ROBERTO JR CAMPOS AMORES