Roberto Jackson

• Streamlined communication channels for increased efficiency and better overall customer satisfaction.
• Spearheaded initiatives aimed at streamlining processes, leading to increased operational efficiency and cost savings.
• Developed metrics-driven approach for evaluating Experience Manager performance against set benchmarks.
• Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
• Supervise all aspects of Cebu Pacific/CebGo operations, ensuring compliance with safety, security, and airport policies.
• Manage ground handling providers to meet quality standards, SLAs, and contractual obligations.
• Monitor daily operations, resolve operational issues, and coordinate with stakeholders to maintain on-time departures.
• Lead safety initiatives, conduct audits, and ensure adherence to safety management systems.
• Oversee staffing, training, and performance evaluations to ensure operational excellence.
• Handle flight disruptions, customer complaints, and coordinate guest recovery efforts.
• Prepare budgets, reports, and monitor KPIs to meet operational targets.
• Represent the company in government and airport authority engagements.

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Improved department efficiency by streamlining and implementing policies and processes.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Over-all in-charge of the station and its personnel for the safety and operational efficiency pertaining to all ground handling activities. Sees to it that all established procedures are followed in accordance with safety and airport regulations.
• Oversee station operations, ensuring safety and efficiency of ground handling activities.
  Ensured compliance with airport regulations and company policies.

Over-all in-charge of the station and its personnel for the safety and operational efficiency pertaining to all ground handling activities. Sees to it that all established procedures are followed in accordance with safety and airport regulations.

Managed station operations, staff supervision, and safety compliance.
Coordinated operational activities to ensure smooth airport functions

• Reduced escalations by proactively identifying potential issues and implementing preventive measures accordingly.
• Increased customer satisfaction by promptly addressing inquiries and resolving issues effectively.
• Streamlined communication channels for a smoother customer experience with efficient delegation of tasks among team members.
• Supervised check-in counters and boarding gates, ensuring adherence to SOPs.
• Delivered excellent customer service and coordinated passenger flow.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Provide information and assistance to the flying public. Helps Customers with flight reservations, itinerary changes, baggage concerns, and questions about customer loyalty program.
• Assisted passengers with reservations, baggage concerns, and inquiries.
  Provided support for customer loyalty programs.

Provide time and motion of cargo operations.