Roberto Baral
Quezon City, Metro Manila
Summary
Proven Customer Sales Representative with a track record of enhancing customer satisfaction and increasing repeat business through expert complaint resolution and product knowledge. Excelled in high-stress situations at the above mentioned companies demonstrating patience, resilience, and salesmanship. Skilled in performance tracking and market awareness, consistently delivering results beyond expectations.
Overview
15
15
years of professional experience
Work History
Customer Sales Representative
Concentrix
05.2022 - 06.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Customer Sales Representative
IBEX GLOBAL PHILIPPINES
03.2012 - 04.2015
- Emphasized product specifications to meet customer needs and offer home phone, Internet service and satellite TV such as direct tv services.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified delivery schedules and processes.
Customer Service Representative
APAC Customer Services
01.2009 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Electrical Engineering
Technological Institute of The Philippines
Quezon City, Metro Manila, Philippines06.1995
Skills
- Patience and resilience
- Market awareness
- Company policies
- Complaint resolution
- Salesmanship
- Delivery Management
- Performance Tracking
- Product Knowledge
Timeline
Customer Sales Representative
Concentrix
05.2022 - 06.2024
Customer Sales Representative
IBEX GLOBAL PHILIPPINES
03.2012 - 04.2015
Customer Service Representative
APAC Customer Services
01.2009 - 09.2012
No Degree - Electrical Engineering
Technological Institute of The Philippines
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