Robert John Ramirez
Head Managed Security Services
Santa Rosa, Province Of Laguna
Summary
Accomplished Head Managed Security Services at EPLDT, Inc., with a proven track record in team management and problem-solving. Excelled in fast-paced environments, significantly enhancing system functionality and client satisfaction. Skilled in computer technology and fostering teamwork, adept at leading projects to successful completion with a positive attitude. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
25
25
years of professional experience
Work History
Head Managed Security Services
EPLDT, Inc
Makati
02.2007 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
Product Manager (IT Security)
ComSec International (Dubai)
08.2004 - 09.2006
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Technical Services Engineer (Firewall)
NetX Technology Solutions, Inc.
09.1999 - 08.2004
- Provided technical support and expertise to facilitate office and field site visits.
- Enhanced system functionality by identifying and addressing intricate technical problems effectively.
- Boosted client confidence by delivering professional training sessions on product features and capabilities.
- Fostered strong relationships with clients through excellent communication skills when addressing their technical inquiries or concerns.
- Strengthened team cohesion by regularly sharing knowledge, best practices, and valuable insights on technology trends.
Education
Bachelor of Science - Computer Engineering
Adamson University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Team management
Problem-solving
Calm under pressure
Supervision and leadership
Timeline
Head Managed Security Services
EPLDT, Inc
02.2007 - 12.2024
Product Manager (IT Security)
ComSec International (Dubai)
08.2004 - 09.2006
Bachelor of Science - Computer Engineering
Adamson University
04.2001 -
Technical Services Engineer (Firewall)
NetX Technology Solutions, Inc.
09.1999 - 08.2004
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