Robert John Fajardo
Customer Service Professional
Valenzuela City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Game Changer
Concentrix CVG Philippines, INC.
08.2024 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Teammate
Lizardbear Tasking Inc.
10.2022 - 10.2024
- Collaborated with cross-functional teams to address recurring customer issues and implement long-term solutions.
- Streamlined customer service processes for improved response times and increased customer loyalty.
Social Media Manager
Blooms by Marra Flowershop
01.2021 - 09.2022
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Collections Specialist
Admerex Solution
02.2018 - 04.2019
- Researched accounts and completed due diligence to resolve collection problems.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
No Degree - Diploma in Information of Technology
STI Munoz
Quezon City, Metro Manila, Philippines 04.2001 -
Timeline
Game Changer
Concentrix CVG Philippines, INC.
08.2024 - 05.2025
Customer Service Teammate
Lizardbear Tasking Inc.
10.2022 - 10.2024
Social Media Manager
Blooms by Marra Flowershop
01.2021 - 09.2022
Collections Specialist
Admerex Solution
02.2018 - 04.2019
No Degree - Diploma in Information of Technology
STI Munoz
04.2001 -