Roberth Liling
Media Implementations Senior Associate
Pasig
Summary
With over eight years of experience in Tech Support and Campaign Management, I am eager to utilize my expertise to contribute to your company's objectives. This opportunity offers both personal growth and the potential for further experience and accomplishments. Equipped with a wealth of knowledge, I am prepared to bring my skills to a dynamic company in need of a results-driven and highly motivated professional. My background has prepared me to drive success and deliver exceptional outcomes in this role.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Media Implementations Senior Associate
Google Operation Center
BGC Metro Manila
07.2020 - 03.2025
- Manages diverse YouTube Reservations campaign and ad formats across APAC, mainly Indonesia and
EMEA markets. - Handles end to end multiple campaigns process from booking, implementation, optimization, and
reporting using internal tools and Google Ads. - Collaborating across diverse internal departments, which includes (not limited to) Google Sales/Account
Managers, Engineering, Product Management, and Client Services, to ensure seamless campaign delivery
and client satisfaction. - Fosters relationships with stakeholders, partners, agencies, and creative teams.
- Oversees yearly event campaigns like Ramadan and TET sponsorship campaigns.
- Actively participate in the process excellence team (PEX) in order to improve the current process and
provide innovation. - Trained and supported new team members, maintaining culture of collaboration.
Sr. Process Executive
Cognizant
BGC, Metro Manila
02.2019 - 03.2020
- Main POC for Indonesia market YouTube Reserve campaign.
- Acting as SME for APAC YouTube Reserve team. Maintained a positive work environment by fostering open communication, providing constructive feedback.
- Managing end to end booking and implementation of YouTube video Ads.
- Mentoring not limited to newly join MCMs but also extending product and process soft
training to the Google Account Manager as our counter part team. - Conduct root cause analysis and propose data-driven solutions.
HOOQ Technical Support
TechMahindra
Eastwood City
08.2016 - 08.2019
- Providing general customer services.
- Troubleshooting the customer issues related to
their accounts via emails and social media platform:
(Reset password, device, subscription issues). - Content Troubleshooting (subtitle, quality of video,
sounds). - Mentored and assisting newly agents in Philippines
and in Indonesia for 2 months.
Education
Associate of Science - Business Management
ADVENTIST UNIVERSITY OF THE PHILIPPINES
Silang Cavite, Manila 08.2012 - 05.2016
Skills
- General computer software programs, such as MS
Word, MS Excel and MS PowerPoint or Google
docs/slides
- Experienced in YouTube Video Ads such as Masthead,
Sponsorships, First Position Moments, Lineups, Instant
Reserve, GTV Masthead, Pause Ads, YouTube Kids
Took few Certificate on Multiple platform Ads (Google
Ads, Tiktok, Instagram, Facebook)
- Able to communicate in multiple languages (English,
Bahasa Indonesia, Tagalog)
- Fast Learner & Well-adapted and a team-player
- General knowledge of SAP (VIM)
- General knowledge with Canva
- Interpersonal skills
- Training and mentoring
- Problem solving
Timeline
Media Implementations Senior Associate
Google Operation Center
07.2020 - 03.2025
Sr. Process Executive
Cognizant
02.2019 - 03.2020
HOOQ Technical Support
TechMahindra
08.2016 - 08.2019
Associate of Science - Business Management
ADVENTIST UNIVERSITY OF THE PHILIPPINES
08.2012 - 05.2016
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