Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Roberth Liling

Roberth Liling

Media Implementations Senior Associate
Pasig

Summary

With over eight years of experience in Tech Support and Campaign Management, I am eager to utilize my expertise to contribute to your company's objectives. This opportunity offers both personal growth and the potential for further experience and accomplishments. Equipped with a wealth of knowledge, I am prepared to bring my skills to a dynamic company in need of a results-driven and highly motivated professional. My background has prepared me to drive success and deliver exceptional outcomes in this role.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Media Implementations Senior Associate

Google Operation Center
BGC Metro Manila
07.2020 - 03.2025
  • Manages diverse YouTube Reservations campaign and ad formats across APAC, mainly Indonesia and
    EMEA markets.
  • Handles end to end multiple campaigns process from booking, implementation, optimization, and
    reporting using internal tools and Google Ads.
  • Collaborating across diverse internal departments, which includes (not limited to) Google Sales/Account
    Managers, Engineering, Product Management, and Client Services, to ensure seamless campaign delivery
    and client satisfaction.
  • Fosters relationships with stakeholders, partners, agencies, and creative teams.
  • Oversees yearly event campaigns like Ramadan and TET sponsorship campaigns.
  • Actively participate in the process excellence team (PEX) in order to improve the current process and
    provide innovation.
  • Trained and supported new team members, maintaining culture of collaboration.

Sr. Process Executive

Cognizant
BGC, Metro Manila
02.2019 - 03.2020
  • Main POC for Indonesia market YouTube Reserve campaign.
  • Acting as SME for APAC YouTube Reserve team. Maintained a positive work environment by fostering open communication, providing constructive feedback.
  • Managing end to end booking and implementation of YouTube video Ads.
  • Mentoring not limited to newly join MCMs but also extending product and process soft
    training to the Google Account Manager as our counter part team.
  • Conduct root cause analysis and propose data-driven solutions.

HOOQ Technical Support

TechMahindra
Eastwood City
08.2016 - 08.2019
  • Providing general customer services.
  • Troubleshooting the customer issues related to
    their accounts via emails and social media platform:
    (Reset password, device, subscription issues).
  • Content Troubleshooting (subtitle, quality of video,
    sounds).
  • Mentored and assisting newly agents in Philippines
    and in Indonesia for 2 months.

Education

Associate of Science - Business Management

ADVENTIST UNIVERSITY OF THE PHILIPPINES
Silang Cavite, Manila
08.2012 - 05.2016

Skills

  • General computer software programs, such as MS
    Word, MS Excel and MS PowerPoint or Google
    docs/slides

  • Experienced in YouTube Video Ads such as Masthead,
    Sponsorships, First Position Moments, Lineups, Instant
    Reserve, GTV Masthead, Pause Ads, YouTube Kids
    Took few Certificate on Multiple platform Ads (Google
    Ads, Tiktok, Instagram, Facebook)

  • Able to communicate in multiple languages (English,
    Bahasa Indonesia, Tagalog)

  • Fast Learner & Well-adapted and a team-player

  • General knowledge of SAP (VIM)

  • General knowledge with Canva

  • Interpersonal skills

  • Training and mentoring

  • Problem solving

Timeline

Media Implementations Senior Associate

Google Operation Center
07.2020 - 03.2025

Sr. Process Executive

Cognizant
02.2019 - 03.2020

HOOQ Technical Support

TechMahindra
08.2016 - 08.2019

Associate of Science - Business Management

ADVENTIST UNIVERSITY OF THE PHILIPPINES
08.2012 - 05.2016
Roberth LilingMedia Implementations Senior Associate