Robert Bernard Galpo

As a Senior Account Manager at TIM Corp, I help businesses future-proof their operations by delivering end-to-end IT solutions that enable agility, security, and efficiency. With a strong focus on IT infrastructure modernization, cloud adoption, managed services, and cybersecurity, I partner with organizations to design strategies that align with their growth objectives.
TIM Corp is a trusted technology partner in the Philippines, offering data center services, managed security, business continuity, and digital workplace solutions. My role is to ensure clients maximize these offerings to achieve operational resilience and digital transformation.
I am passionate about building long-term relationships, understanding client needs, and providing solutions that drive measurable results. Let’s connect if you’re looking to enhance your IT capabilities, strengthen cybersecurity, or accelerate your cloud journey.

• Develop a growth strategy focused on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services, addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices, etc
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers

• Prepare the pertinent annual Business Development plan as the Account plans for the identified anchor/growth accounts, develop the Go-to-Market plans and implement once approved
• Determine new opportunities and pro-actively hunt for target organizations, establish communications with those businesses that may benefit from our company’s services
• Further develop multi-tier relationships to organically grow the clients’ accounts, develop a healthy pipeline of sales pursuits
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
• Maintain an updated record and tracker of contracts, leads, pursuits, deals won/lost/gone cold, campaigns/sales activities using the Company’s CRM tools
• Performs client presentation to client senior management
• Forecast the short terms, mid/long range market potential for Management’s review

• Handles direct sales to SME’s
• (FSI, Manufacturing and Education Sector)
• Responsible for generating qualified leads
• Does multiple reports to be submitted to Sales Director on a weekly basis

• Monitor, coach and train departments that interact with external customers
• Work closely with department heads on inter-related projects and initiatives to guarantee smooth transition through the customer journey
• Develop SOP as well as identify and implement process improvements for effective inter and intra-departmental workflow that align with enhancing overall customer experience
• Provide a weekly report to Managing Director on progress and provide a more detailed monthly report to department heads on challenges, areas of improvement and next steps
• Provide sales report and formulate sales pipeline for each customer account and respective region
• After-sales support including service performance review, contract renewal negotiation, process improvement etc

• Achieve sales target assigned by the company
• Acquire and develop new Carrier Business opportunity
• Develop and execute sales strategies for exploring business opportunity and maximize sales prospect and company’s market penetration
• Support daily sales enquiries from commercial perspective and respond to RFQ/RFPs
• Negotiate with large prospects and accounts to close business
• Liaise with internal department to ensure the solution meet customer requirement
• Establish sales model and support agreement for new customers
• Establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty

• Achieve sales target assigned by the company
• Acquire and develop new Carrier Business opportunity
• Develop and execute sales strategies for exploring business opportunity and maximize sales prospect and company’s market penetration
• Support daily sales enquiries from commercial perspective and respond to RFQ/RFPs
• Negotiate with large prospects and accounts to close business
• Liaise with internal department to ensure the solution meet customer requirement
• Establish sales model and support agreement for new customers
• Establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty

• Handles house accounts
• Maintains business development team by recruiting, selecting, orienting and training employees
• Responsible for expanding the business
• New services to productize to support the core business
• New service areas
• Partnership with SI’s, International Carrier and cable operator
• Works directly with Managing Director to determine P&L for new projects
• Does weekly reports to the Managing Director

• Mainly responsible for overseeing the sales department
• Sets sales quotas
• Maintains sales employees by recruiting, selecting, orienting and training employees
• Manages Account Managers and sales support
• Set their quotas at the start of the year
• Weekly group meetings and individual coaching
• Does performance review, appraisal and PIP if necessary, every quarter
• Does weekly reports to the Managing Director
• Determines annual gross-profit plans by implementing sales strategies; trends and results
• Contributes to team effort by accomplishing related results

• Handles direct sales for large account SME's, Enterprise and Education Space
• Generating leads through prospecting and appointment setting
• Ensures clear understanding of customer's business and requirements
• Participate in the formulation and implementation of sales strategy to ensure the alignment with IXS's strategy
• Responsible for managing key customer accounts and to ensure prompt solution to their satisfaction
• Since IXSforall is growing significantly going nationwide, I’m responsible for going out to a specific city or region to check if it would be worth the investment for the company
• Represent organization on trade exhibits and events
• Create and update accounts using CRM religiously (Pipelinedeals)

• Develop and maintain a current account plan for each major client detailing their business and IT objectives and their key relationships, our current business with the client, and our plans to grow the business within the account
• Maintain service level with clients that exceed their expectations
• Build and manage a business pipeline to exceed branch goals for revenue and contribution margin

• Prospect, qualify, close and manage solutions (IT services) sales to deliver value in the application development lifecycle space
• Build and manage a business pipeline to exceed goals for revenue and contribution margin

• Process Consulting – assessment, design and implementation
• Calls and does occasional visits to clients to discuss the following: What is SAM
• Understanding the business and IT priorities
• Benefits of SAM based on their Business and IT priorities
• How to implement a good SAM practice within the organization
• Delivery of solutions, advice and support
• Assess clients’ inventory of Microsoft Software
• Provide client with License Ownership Position
• Help clients determine whether their organization is in compliance with licensing agreements
• Help build or improve IT policy for Corporate Governance
• Manage customer relationships through the course of the engagement
• Assists the client with any other concerns
• Schedule a regular appointment to call or visit the client
• Management of time in order to maximize client delivery
• Establish target dates to reach certain goals on implementing SAM
• Achieve 90% adherence to software usage policy among employees by
• Achieve 100% license compliance by

• Assist cardholders settle their debts

• Troubleshoot technical issues of customers
• Handles SONY account (PC, CLIE, Consumer Products)

• Sold Local and Long-Distance Phone lines to international customers, majority of which are Mexicans
• Was able to handle three different accounts

• Installed and maintained numerous computers for the use of management and agents
• Scrubbed and printed leads for the use of agents
• Communicated with Packet 8 modem provider to seek advice on how to upgrade their units
• Suggested a new floor plan for the office