Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Hi, I’m
Robert Bernard Galpo
Las Pinas
Summary
Overview
21
years of professional experience
Work History
Verifacts, Inc.
Business Development Manager
07.2024 - Current
Job overview
- Develop a growth strategy focused on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services, addressing or predicting clients’ objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices, etc
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
Genpact Services LLC
Sales and Engagement Manager
07.2022 - 01.2024
Job overview
- Prepare the pertinent annual Business Development plan as the Account plans for the identified anchor/growth accounts, develop the Go-to-Market plans and implement once approved
- Determine new opportunities and pro-actively hunt for target organizations, establish communications with those businesses that may benefit from our company’s services
- Further develop multi-tier relationships to organically grow the clients’ accounts, develop a healthy pipeline of sales pursuits
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
- Maintain an updated record and tracker of contracts, leads, pursuits, deals won/lost/gone cold, campaigns/sales activities using the Company’s CRM tools
- Performs client presentation to client senior management
- Forecast the short terms, mid/long range market potential for Management’s review
HGC Global Communications Limited Inc.
Business Development Manager
08.2021 - 02.2022
Job overview
- Handles direct sales to SME’s
- (FSI, Manufacturing and Education Sector)
- Responsible for generating qualified leads
- Does multiple reports to be submitted to Sales Director on a weekly basis
iXSforAll, Inc.
Customer Experience Manager and Wholesale Sales Manager
10.2019 - 09.2021
Job overview
- Monitor, coach and train departments that interact with external customers
- Work closely with department heads on inter-related projects and initiatives to guarantee smooth transition through the customer journey
- Develop SOP as well as identify and implement process improvements for effective inter and intra-departmental workflow that align with enhancing overall customer experience
- Provide a weekly report to Managing Director on progress and provide a more detailed monthly report to department heads on challenges, areas of improvement and next steps
- Provide sales report and formulate sales pipeline for each customer account and respective region
- After-sales support including service performance review, contract renewal negotiation, process improvement etc
iXSforAll, Inc.
Wholesale Sales Manager
10.2019 - 09.2021
Job overview
- Achieve sales target assigned by the company
- Acquire and develop new Carrier Business opportunity
- Develop and execute sales strategies for exploring business opportunity and maximize sales prospect and company’s market penetration
- Support daily sales enquiries from commercial perspective and respond to RFQ/RFPs
- Negotiate with large prospects and accounts to close business
- Liaise with internal department to ensure the solution meet customer requirement
- Establish sales model and support agreement for new customers
- Establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty
iXSforAll, Inc.
Head of Business Development
01.2017 - 10.2019
Job overview
- Handles house accounts
- Maintains business development team by recruiting, selecting, orienting and training employees
- Responsible for expanding the business
- New services to productize to support the core business
- New service areas
- Partnership with SI’s, International Carrier and cable operator
- Works directly with Managing Director to determine P&L for new projects
- Does weekly reports to the Managing Director
iXSforAll, Inc.
Wholesale Sales Manager
01.2017 - 10.2019
Job overview
- Achieve sales target assigned by the company
- Acquire and develop new Carrier Business opportunity
- Develop and execute sales strategies for exploring business opportunity and maximize sales prospect and company’s market penetration
- Support daily sales enquiries from commercial perspective and respond to RFQ/RFPs
- Negotiate with large prospects and accounts to close business
- Liaise with internal department to ensure the solution meet customer requirement
- Establish sales model and support agreement for new customers
- Establish and maintain excellent relationship with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty
IXSforAll, Inc.
Head of Corporate Sales and Business Development
01.2016 - 12.2016
Job overview
- Mainly responsible for overseeing the sales department
- Sets sales quotas
- Maintains sales employees by recruiting, selecting, orienting and training employees
- Manages Account Managers and sales support
- Set their quotas at the start of the year
- Weekly group meetings and individual coaching
- Does performance review, appraisal and PIP if necessary, every quarter
- Does weekly reports to the Managing Director
- Determines annual gross-profit plans by implementing sales strategies; trends and results
- Contributes to team effort by accomplishing related results
IXSforAll, Inc.
Senior Corporate Account Manager
07.2013 - 12.2015
Job overview
- Handles direct sales for large account SME's, Enterprise and Education Space
- Generating leads through prospecting and appointment setting
- Ensures clear understanding of customer's business and requirements
- Participate in the formulation and implementation of sales strategy to ensure the alignment with IXS's strategy
- Responsible for managing key customer accounts and to ensure prompt solution to their satisfaction
- Since IXSforall is growing significantly going nationwide, I’m responsible for going out to a specific city or region to check if it would be worth the investment for the company
- Represent organization on trade exhibits and events
- Create and update accounts using CRM religiously (Pipelinedeals)
iPlus Intelligent Network, Inc.
Industry Manager
10.2012 - 07.2013
Job overview
- Develop and maintain a current account plan for each major client detailing their business and IT objectives and their key relationships, our current business with the client, and our plans to grow the business within the account
- Maintain service level with clients that exceed their expectations
- Build and manage a business pipeline to exceed branch goals for revenue and contribution margin
First Datacorp
Corporate Account Manager
01.2012 - 08.2012
Job overview
- Prospect, qualify, close and manage solutions (IT services) sales to deliver value in the application development lifecycle space
- Build and manage a business pipeline to exceed goals for revenue and contribution margin
Microsoft Philippines, Contingency Staff thru Stream Global Services formerly known as Etelecare Global Solutions, Alabang, Muntinlupa
Software Asset Management Consultant & Account Manager
12.2007 - 12.2011
Job overview
- Process Consulting – assessment, design and implementation
- Calls and does occasional visits to clients to discuss the following: What is SAM
- Understanding the business and IT priorities
- Benefits of SAM based on their Business and IT priorities
- How to implement a good SAM practice within the organization
- Delivery of solutions, advice and support
- Assess clients’ inventory of Microsoft Software
- Provide client with License Ownership Position
- Help clients determine whether their organization is in compliance with licensing agreements
- Help build or improve IT policy for Corporate Governance
- Manage customer relationships through the course of the engagement
- Assists the client with any other concerns
- Schedule a regular appointment to call or visit the client
- Management of time in order to maximize client delivery
- Establish target dates to reach certain goals on implementing SAM
- Achieve 90% adherence to software usage policy among employees by
- Achieve 100% license compliance by
HSBC
Processing Executive (U.S. Collections)
02.2006 - 03.2007
Job overview
- Assist cardholders settle their debts
CLIENT LOGIC
Technical Support Representative
04.2005 - 01.2006
Job overview
- Troubleshoot technical issues of customers
- Handles SONY account (PC, CLIE, Consumer Products)
STELLAR CALL CENTER
System Administrator
08.2004 - 01.2005
Job overview
- Installed and maintained numerous computers for the use of management and agents
- Scrubbed and printed leads for the use of agents
- Communicated with Packet 8 modem provider to seek advice on how to upgrade their units
- Suggested a new floor plan for the office
STELLAR CALL CENTER
Customer Service Representative
08.2004 - 01.2005
Job overview
- Sold Local and Long-Distance Phone lines to international customers, majority of which are Mexicans
- Was able to handle three different accounts
Education
Informatics International CollegeAlabang, Muntinlupa
University Overview
Skills
- Team Management
- Growth-Oriented Business Development
- Customer Engagement
- Effective Negotiations
- Effective Decision-Making
- Relationship Management
- Client Engagement Strategies
- Long-Term Strategic Planning
- Relationship Development
- Effective Team Collaboration
- Mentoring Professionals
- Sales Team Leadership
Organizations
Organizations
- PSITE (Philippine Society of IT Educators)
- ECCP (European Chamber of Commerce Philippines)
- PHNOG (Philippine Network Operators Group)
- PSIA (Philippine Software Industry Association)
Certification
- Attended SAM Training in Microsoft
- Software Assurance training in Microsoft
- S.P.I.N. Training
- Core Infrastructure Optimization selling techniques
- Certified CATO Network Sales
- VMWare VOP-SE
- VMWare VSP Foundation
- VMWare VTSP Foundation
Summary Of Competencies
Summary Of Competencies
- Exceptional leadership abilities.
- Superior listening and rapport building skills.
- Extensive Licensing knowledge (Microsoft)
- Advanced knowledge about Network connectivity solutions
- Enhanced skills in consultative selling, negotiating, and creative problem solving by providing value added solutions to clients.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Development Manager
Verifacts, Inc.
07.2024 - Current
Sales and Engagement Manager
Genpact Services LLC
07.2022 - 01.2024
Business Development Manager
HGC Global Communications Limited Inc.
08.2021 - 02.2022
Customer Experience Manager and Wholesale Sales Manager
iXSforAll, Inc.
10.2019 - 09.2021
Wholesale Sales Manager
iXSforAll, Inc.
10.2019 - 09.2021
Head of Business Development
iXSforAll, Inc.
01.2017 - 10.2019
Wholesale Sales Manager
iXSforAll, Inc.
01.2017 - 10.2019
Head of Corporate Sales and Business Development
IXSforAll, Inc.
01.2016 - 12.2016
Senior Corporate Account Manager
IXSforAll, Inc.
07.2013 - 12.2015
Industry Manager
iPlus Intelligent Network, Inc.
10.2012 - 07.2013
Corporate Account Manager
First Datacorp
01.2012 - 08.2012
Software Asset Management Consultant & Account Manager
Microsoft Philippines, Contingency Staff thru Stream Global Services formerly known as Etelecare Global Solutions, Alabang, Muntinlupa
12.2007 - 12.2011
Processing Executive (U.S. Collections)
HSBC
02.2006 - 03.2007
Technical Support Representative
CLIENT LOGIC
04.2005 - 01.2006
System Administrator
STELLAR CALL CENTER
08.2004 - 01.2005
Customer Service Representative
STELLAR CALL CENTER
08.2004 - 01.2005
Informatics International College
Similar Profiles
Priyadharshini RajasekarenPriyadharshini Rajasekaren
Analyst at Verifacts Service Private LimitedAnalyst at Verifacts Service Private Limited
Abinaya SomasundaramAbinaya Somasundaram
Analyst Operation at Verifacts Services Private LimitedAnalyst Operation at Verifacts Services Private Limited
Traci OltmansTraci Oltmans
Director of Business Development at VeriFacts,LLCDirector of Business Development at VeriFacts,LLC