Robert Sotomil
Pavia, Iloilo
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
12
12
years of professional experience
2020
2020
years of post-secondary education
Work History
Barista
Valiant Group Company
Iloilo City
2025.05 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Crew Member
Cinnabon & Seattle’s Best
Dubai
2022.11 - 2024.11
- Prepared fresh Cinnabon products following established recipes and quality standards.
- Engaged with customers to provide exceptional service and address inquiries promptly.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Assistant Manager
Chowking
Iloilo
2022.03 - 2022.08
- Supported management in daily restaurant operations and staff coordination.
- Monitored food quality and presentation to meet company standards.
- Resolved customer complaints promptly to maintain satisfaction levels.
On Site Supervisor
Chowking
Iloilo
2018.03 - 2022.03
- Supervised daily operations ensuring compliance with food safety standards.
Team Leader
KFC
Iloilo
2013.11 - 2017.12
- Supervised team members to ensure efficient service and food preparation.
Education
Bachelor of Science - Hospitality Management
Colegio Del Sagrado Corazon De Jesus
PhilippinesSkills
- Guest relation skills
- Communication skills
- Ability to provide quality food and service
- Ability to work under pressure
- Leadership Skills
Languages
English
First Language
Timeline
Barista
Valiant Group Company
2025.05 - Current
Crew Member
Cinnabon & Seattle’s Best
2022.11 - 2024.11
Assistant Manager
Chowking
2022.03 - 2022.08
On Site Supervisor
Chowking
2018.03 - 2022.03
Team Leader
KFC
2013.11 - 2017.12
Bachelor of Science - Hospitality Management
Colegio Del Sagrado Corazon De Jesus