Robert Rivera
Angeles City,PAM
Summary
Seeking a challenging position with opportunities for career advancement and learning in the hospitality industry.
Overview
22
22
years of professional experience
2
2
Languages
Work History
HR Manager
25 Seeds Restaurant
Angeles City Pampanga
06.2021 - 02.2026
- Managing employees salaries, attendance, overtime and benefits.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
Casino Pit Manager
Midori Clark Hotel and Casino
08.2016 - 09.2020
- Directs and controls all activities relating to table games operations in the assigned gaming area(s).
Casino Pit Officer
Midori Clark Hotel and Casino
04.2016 - 07.2016
- Oversees the tables in the gaming operations and ensures that the highest standard of efficacy, security and guest services are met in accordance with the policies and procedures set down by the company.
Inspector (Pit Supervisor)
Newport World Resorts (formerly Resorts World Manila)
02.2012 - 03.2016
- Oversees the tables in the gaming operations and ensures that the highest standard of efficacy, security and guest services are met in accordance with the policies and procedures set down by the company.
Croupier (Casino Dealer)
Newport World Resorts (formerly Resorts World Manila)
09.2009 - 01.2012
- Conducts the operation of table games in accordance with the established house rules and procedures in order to uphold the integrity of the games.
Junior Assistant Purser (Assistant Night Manager) - Front Office
Princess Cruises (Magsaysay Maritime Corporation)
06.2007 - 12.2007
- Assists the Senior Purser (FOM) in leading and managing all sections of the Front Office Department in order to ensure the highest standards.
- 3rd Contract - Regal Princess / Pacific Dawn Cruise Ship
Passenger Services Assistant - Front Office
Princess Cruises (Magsaysay Maritime Corporation)
10.2006 - 02.2007
- Administers all duties of front desk operations such as concierge services and guest relations and ensures compliance to all policies and procedures to maintain exceptional quality of service and optimal level of customer satisfaction.
- 2nd Contract - Sea Princess Cruise Ship
Passenger Services Assistant - Front Office
Princess Cruises (Magsaysay Maritime Corporation)
02.2006 - 08.2006
- Administers all duties of front desk operations such as concierge services and guest relations and ensures compliance to all policies and procedures to maintain exceptional quality of service and optimal level of customer satisfaction.
- 1st Contract - Sea Princess Cruise Ship
Front Desk Agent
Montevista Villas - Mimosa Golf and Country Club
11.2003 - 08.2005
- Administers all duties of front desk operations such as concierge services and guest relations and ensures compliance to all policies and procedures to maintain exceptional quality of service and optimal level of customer satisfaction.
Education
Bachelor of Science - Hotel and Restaurant Management
Holy Angel University
Angeles City, Pampanga03-2002
Primary - Secondary Education - undefined
Chevalier School
Angeles City, Pampanga03-1998
Skills
Customer Service
Staff Management
Training and Devt
Office Administration
Organization Skills
Revenue Analysis
PMS (Fidelio and Bluvista)
Microsoft (Word and Excel)
Timeline
HR Manager
25 Seeds Restaurant
06.2021 - 02.2026
Casino Pit Manager
Midori Clark Hotel and Casino
08.2016 - 09.2020
Casino Pit Officer
Midori Clark Hotel and Casino
04.2016 - 07.2016
Inspector (Pit Supervisor)
Newport World Resorts (formerly Resorts World Manila)
02.2012 - 03.2016
Croupier (Casino Dealer)
Newport World Resorts (formerly Resorts World Manila)
09.2009 - 01.2012
Junior Assistant Purser (Assistant Night Manager) - Front Office
Princess Cruises (Magsaysay Maritime Corporation)
06.2007 - 12.2007
Passenger Services Assistant - Front Office
Princess Cruises (Magsaysay Maritime Corporation)
10.2006 - 02.2007
Passenger Services Assistant - Front Office
Princess Cruises (Magsaysay Maritime Corporation)
02.2006 - 08.2006
Front Desk Agent
Montevista Villas - Mimosa Golf and Country Club
11.2003 - 08.2005
Primary - Secondary Education - undefined
Chevalier School
Bachelor of Science - Hotel and Restaurant Management
Holy Angel University