Summary
Overview
Work History
Education
Skills
References
Timeline
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ROBERT CLINT MAJEN

ROBERT CLINT MAJEN

Iloilo City

Summary

Proactive professional with years of experience and proven knowledge of customer driven management. Aiming to leverage my learnings and abilities to successfully fill any role and contribute to the organization’s growth.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative (Scheduler)

Advanced Urology Institute
01.2025 - 04.2025
  • Company Overview: Caring – One Iloilo
  • Receiving interactions for inbound calls, doing outbound calls and registering the Patient’s demographics.
  • Scheduling an appointment for a patient experiencing urinary problems.
  • Update the details on the patient's account using urology-related medical words.
  • Assisting the Patient for their appointment and guiding them if what will be the next step for the procedure or office visit.
  • Checking if there’s an authorization or we participating with the insurance which is related to Medicare or Commercial and PPO or HMO.
  • Requesting authorization from the insurance and also requesting referrals from the Primary Care Physician (PCP) before scheduling an appointment.
  • Updating codes including CPT, HCPC, and ICD 10.
  • Offering appropriate options for the patient for urgent requests or if the patient went from the ER to book a next-day appointment.
  • Using Vonage, HER/EMR and Veradigm tools.

Frontline Support Representative

Hello Fresh
10.2023 - 10.2024
  • Company Overview: Xtend Ops Phil
  • Receiving interactions for inbound calls, chats and emails for a food delivery retail account.
  • Providing resolution to customers issue for damaged products or boxes and delayed deliveries.
  • Guiding customers how to manually navigate their Hello Fresh Apps.
  • Assisting with customers returns, exchanges, and refunds of goods.
  • Resolving customers complaints and ensure a positive customer experience.
  • Providing product recommendations and information about our services.
  • Using Genysys tool.

Customer Service Senior Associate

APRICUS
12.2019 - 10.2023
  • Company Overview: WNS Iloilo
  • Doing outbound calls and contacting workers compensation Injured Workers and Providers to give updates on the progress of their orders/inquiries using Salesforce tool and Incontact.
  • Doing outbound calls by contacting workers compensation Injured Workers to obtain demographics, Workers Compensation Adjusters to request authorization and Providers to place orders and schedule appointments to facilities.
  • Processing Ancillaries like Home Health services and Diagnostic Services like MRI and CT scan for Workers Compensation Injured Workers.
  • Document workers compensation Injured Workers interactions when necessary, compiling documents and forwarding information to relevant individuals and departments.
  • Processing orders and bills under workers compensation insurance.
  • Check bills and invoice and deny them if the CPT, HCPC, and ICD 10 do not match.
  • Trained SME to all line of businesses of the account.
  • Using Salesforce and Avaya tool.

Customer Service Representative

TERMINIX
02.2019 - 09.2019
  • Company Overview: IQOR Iloilo
  • Accepting inbound calls and respond promptly and professionally to incoming customer inquiries by phone.
  • Scheduling technicians’ appointments for pest control service.
  • Doing sales agreement to continue the customers’ contract for the pest control service.
  • Using Citrix tool.

Education

Bachelor of Science - Marine Transportation

John B Lacson Maritime University
10.2016

Skills

  • Good communication skills, including written and verbal communication
  • Patience, empathy and professionalism
  • Good problem-solving and decision-making capabilities
  • Basic computer skills, including data entry, web navigation
  • Attention to detail
  • Proficient in office applications (ie, Microsoft Word, Excel, PowerPoint)

References

(Upon request)

Timeline

Customer Service Representative (Scheduler)

Advanced Urology Institute
01.2025 - 04.2025

Frontline Support Representative

Hello Fresh
10.2023 - 10.2024

Customer Service Senior Associate

APRICUS
12.2019 - 10.2023

Customer Service Representative

TERMINIX
02.2019 - 09.2019

Bachelor of Science - Marine Transportation

John B Lacson Maritime University

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ROBERT CLINT MAJEN