ROBERT BAUTISTA SOLOMON
Dasmarinas, Province Of Cavite
Summary
To acquired knowledge and develop more skills, be productive in dynamic work environment that provides opportunities for professional growth and to contribute to the organization’s success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Leader
TaskUs Inc.
Imus, Cavite
09.2024 - Current
- Monitored daily operations, ensuring compliance with quality assurance protocols for customer interactions.**
- Resolved escalated client issues by implementing effective problem-solving strategies, fostering client satisfaction.**
- Conducted performance evaluations, providing constructive feedback to nurture employee development and engagement.**
Subject Matter Expert
TaskUs Inc.
Imus, Cavite
09.2023 - 09.2024
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
Customer Service Representative
TaskUs Inc.
Imus, Cavite
05.2023 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Escalations – Safety Team
TaskUs Inc.
Anonas, Quezon City
12.2022 - 05.2023
- Maintained escalation protocols to streamline issue resolution processes.
- Conducted root cause analysis on escalated incidents, driving continuous improvement initiatives in safety protocols.
- Reviewed and updated safety guidelines in line with industry regulations and best practices.
Customer Service Representative
TaskUs Inc.
Anonas, Quezon City
12.2020 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CSR/TSR/Trainer/Team Lead
Sykes Asia Inc.
Mandaluyong City
12.2014 - 05.2020
- Conducted needs assessments to tailor training content, aligning with organizational goals and employee development.
- Collaborated with cross-functional teams to develop comprehensive onboarding programs for new employees, enhancing integration.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained new team members on company policies and best practices, fostering a supportive onboarding experience.
- **Coordinated team schedules to optimize coverage during peak hours for enhanced service delivery.**
- **Resolved escalated client issues by implementing effective problem-solving strategies, fostering client satisfaction.**
- **Conducted performance evaluations, providing constructive feedback to nurture employee development and engagement.**
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Waiter
PF Changs
Muntinlupa City
02.2012 - 06.2013
- Collaborated with kitchen staff to ensure order accuracy and special dietary requests were met.
- Managed table setups and maintained cleanliness, adhering to restaurant standards for ambiance and safety.
- Engaged with guests to provide personalized recommendations, enhancing overall customer satisfaction during visits.
- Assisted in training new waitstaff on menu items and service protocols to uphold quality standards.
Server Assistant
California Pizza Kitchen
Muntinlupa City
05.2005 - 09.2008
- Assisted servers with timely food delivery, ensuring a seamless dining experience for guests.
- Maintained cleanliness and organization of service areas, adhering to health and safety regulations.
- Stocked supplies and ingredients efficiently, supporting kitchen operations during peak meal times.
Food Server
Congo Grille
Muntinlupa City
05.2004 - 12.2004
- Implemented efficient food delivery systems to enhance service speed and accuracy during busy shifts.
- Adhered to health and safety regulations during food preparation and service to ensure guest safety.
Baker
French Baker
Bacoor, Cavite
05.2001 - 11.2001
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Sushi Cook
Saisaki Restaurant
Makati City
03.2000 - 02.2001
- Crafted high-quality sushi dishes, utilizing authentic techniques to enhance customer dining experiences.
- Maintained strict adherence to food safety standards, ensuring freshness and quality of all ingredients.
Kitchen Crew
Wendys
Mandaluyong City
06.1999 - 11.1999
- Maintained cleanliness and organization in food preparation areas, adhering to health regulations at all times.
- Prepared ingredients accurately, contributing to timely meal assembly and enhancing overall customer satisfaction.
- Operated kitchen equipment safely and proficiently, minimizing downtime and ensuring smooth workflow during shifts.
Education
Industrial Technology
Eulogio Amang Rodriguez Institute of Science And Technology
GMA, Cavite01-1999
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International Baptist Academy
Mandaluyong City01-1996
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Plainview Elementary School
Mandaluyong City01-1992
Skills
- Teamwork and collaboration
- Mentoring
- Staff education and training
- Coaching
- Client support
- Flexible schedule
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Goal setting
Certification
- July 2019 Top 1 Team Leader-May 2019
- May 2018 Accelerated Leadership Program, Trainer Track Completion
- May 2017 Sykes Asia Certified Trainer for Basic Training Delivery
- April 2017 Perfect Attendance-March 2017 0% Bottom Box Overall CSAT & 100% Resolution Rate Performance-March 2017
- March 2017 Upskill Product Training Completion
- October 2016 Highest QM Score-September 2016 Best Supporting SME
- August 2016 Product Training Completion
- March 2016 Product Training Completion
PERSONAL DATA
46 years old, Male, Single, 5’7, Christian and born in Mandaluyong City.
Timeline
Team Leader
TaskUs Inc.
09.2024 - Current
Subject Matter Expert
TaskUs Inc.
09.2023 - 09.2024
Customer Service Representative
TaskUs Inc.
05.2023 - 09.2023
Escalations – Safety Team
TaskUs Inc.
12.2022 - 05.2023
Customer Service Representative
TaskUs Inc.
12.2020 - 12.2022
CSR/TSR/Trainer/Team Lead
Sykes Asia Inc.
12.2014 - 05.2020
Waiter
PF Changs
02.2012 - 06.2013
Server Assistant
California Pizza Kitchen
05.2005 - 09.2008
Food Server
Congo Grille
05.2004 - 12.2004
Baker
French Baker
05.2001 - 11.2001
Sushi Cook
Saisaki Restaurant
03.2000 - 02.2001
Kitchen Crew
Wendys
06.1999 - 11.1999
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International Baptist Academy
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Plainview Elementary School
Industrial Technology
Eulogio Amang Rodriguez Institute of Science And Technology