Hi, I’m
Roberlyn M. Platon
Call Center Agent
Mandaluyong City
Summary
To secure a challenging position that utilize my years of experience , while allowing me the Opportunity to grow professionally.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
8
years of professional experience
6
years of post-secondary education
Work History
Prime Alliance Recovery Management Inc .
Collections Agent
2024.08 - 2025.02 (6 education.months_Label)
Job overview
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Domestic Helper
2022.01 - 2024.01 (2 education.years_Label)
Job overview
- Cleaning the House and Taking Care of there Kids.
Skin care Beauty Product Shopwise
Sales Associate
2017.01 - 2018.01 (1 education.year_Label)
Job overview
- Selling and Explain what is the benefits of the our product.
Education
Mataas Na Paaralang Neptalie A . Gonzales
Secondary
2010.01 - 2015.01 (5 education.years_Label)
Gateways Institute Of Science And Technology
College
2016.01 - 2017.01 (1 education.year_Label)
Jobstart training skills
Training
Housekeeping International
Tesda
Skills
Time Management
Fast Learner
Work under Pressure
Collections processing
Debt management
Account management
Payment arrangement
Billing and collections best practices
Timeline
Collections Agent
Prime Alliance Recovery Management Inc .
2024.08 - 2025.02 (6 education.months_Label)
Domestic Helper
2022.01 - 2024.01 (2 education.years_Label)
Sales Associate
Skin care Beauty Product Shopwise
2017.01 - 2018.01 (1 education.year_Label)
Gateways Institute Of Science And Technology
College
2016.01 - 2017.01 (1 education.year_Label)
Mataas Na Paaralang Neptalie A . Gonzales
Secondary
2010.01 - 2015.01 (5 education.years_Label)
Jobstart training skills
Training
2016.01
Housekeeping International
Tesda
2019.01