Robelou Flores
Mandaue City, Province Of Cebu
Summary
Adept at navigating high-pressure environments, I excelled in delivering unparalleled customer service at Macroasia Airport Services. My expertise in passenger assistance and strong organizational skills led to a significant improvement in the check-in and boarding efficiency. Known for resolving passenger issues with empathy and strategic problem-solving, I consistently upheld airline policies and enhanced passenger satisfaction.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Macroasia Airport Services
04.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Bachelor of Science - Tourism Management
Cebu Technological University Main Campus
M.J. Cuenco Ave, Cor R. Palma Street, 6000 Cebu08-2022
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Check-in procedures
- Public announcements
- Travel documentation
- Boarding gate procedures
- Ground operations
- Check-in processes
Singing, playing sports like badminton & taekwondo
I don't have any experience singing in public like a competition but I just like singing. For sports like taekwondo, I play competitions, and badminton is my leisure activity.
Timeline
Passenger Service Agent
Macroasia Airport Services
04.2023 - Current
Bachelor of Science - Tourism Management
Cebu Technological University Main Campus
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