Robbie O. Olbes
Pandacan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
9
9
Certifications
Work History
CSR & Fraud Prevention
BudgetCoinz
04.2022 - Current
- Assisted customers in navigating company website and placing orders through company's ATM, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Preventing Fraud, identifying if customer is a possible scam victim, make sure the customer knows what they are doing and safe, this saves customer fund loss and prevents becoming a scam victim
- Making sure that transactions are compliant, filtering transactions per amount following specific state mandate and requirements, compliant transactions mean the company can continue operations in that state
Check Fraud Analyst
JP Morgan Chase & Company
04.2020 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
TSR
Ren-Ren Giantly Philippines
09.2018 - 01.2020
- Assist existing clients on maintaining website aesthetic, up sell service and account packages, process website customization requests. Making sure that the client website is always online and do trouble shooting if there are functionalities their website is not working.
- Webhosting
TM 3 (Senior Agent)
Wells Fargo EGS
11.2014 - 03.2018
- Answer retirement account inquiries, setting up and activating retirement accounts, assisting account owners place their retirement investment and assisting account owners in withdrawing their retirement investments and closing retiree’s accounts.
- Financial Account
Subject Matter Expert (Senior Agent)
Sutherland Global Services
06.2007 - 11.2014
- Handling escalation calls and inquiry calls from the agents. Submitting reports to the managers about the Escalations and issues encountered by each team and each team member. Conduct’s weekly product updates training. Handling teams in the absence of supervisor. Coordinate with clients about product and system issues as well product updates that needs to be discussed to team mates.
- Financial Account
Customer Service Representative (Team POC for Product Update)
IBM-Daksh
10.2005 - 06.2007
- Answer Phone bill inquiries from customers, activate new mobile phone, basic trouble shooting of mobile phone, offering plan and feature for mobile phone service, coordinate with training team about the daily product updates for my team.
- Telecom Account
Customer service Representative
VXI-Philippines
04.2005 - 10.2005
- Answering calls from customers asking about new Service they can avail, answering telephone bill inquiries and offering additional features for their phones.
- Telecom Account
Customer Service Representative
Konekta Solutions
06.2004 - 08.2004
- Answering calls from customers asking about their billing and transactions.
- Ccard account
Medical Representative
Multicare Pharmaceuticals
10.2003 - 06.2004
- Visiting doctors and reminding them about the product that the company is producing and taking medical drug bulk orders from doctors who dispense the product.
Sales Executive
RICHIVAL General Merchandise
10.2001 - 11.2002
- Scouting new clients and making sure to retain old clients by supplying office materials, promo materials and give away items.
Education
B.S. - Physical Therapy
St. Jude College
Manila01-2003
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Mariano Marcos Memorial High School
01-1999
B.S. - Physical Therapy
Asian Institute of Paramedic Foundation
01-1998
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J. Zamora Elementary School
01-1992
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Certification
Effective Career Management Colloquium Parkinson’s Disease Physical Rehabilitation Synthesis of Body Structure Organ: Advance Treatment and management
Personal Information
- Birth Date: September 09, 1980
- Birth Place: Pandacan, Manila
- Gender: Male
- Status: Married
- Religion: Baptist
- Nationality: Filipino
Timeline
CSR & Fraud Prevention
BudgetCoinz
04.2022 - Current
Check Fraud Analyst
JP Morgan Chase & Company
04.2020 - 04.2022
TSR
Ren-Ren Giantly Philippines
09.2018 - 01.2020
TM 3 (Senior Agent)
Wells Fargo EGS
11.2014 - 03.2018
Subject Matter Expert (Senior Agent)
Sutherland Global Services
06.2007 - 11.2014
Customer Service Representative (Team POC for Product Update)
IBM-Daksh
10.2005 - 06.2007
Customer service Representative
VXI-Philippines
04.2005 - 10.2005
Customer Service Representative
Konekta Solutions
06.2004 - 08.2004
Medical Representative
Multicare Pharmaceuticals
10.2003 - 06.2004
Sales Executive
RICHIVAL General Merchandise
10.2001 - 11.2002
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Mariano Marcos Memorial High School
B.S. - Physical Therapy
Asian Institute of Paramedic Foundation
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J. Zamora Elementary School
B.S. - Physical Therapy
St. Jude College