ROANNA PAMELA DOMINGO
Senior Supervisor, Training And Quality
Makati City, NCR
Summary
Accomplished Senior Supervisor in Training with experience in handling Quality for a program with 14 lines of business at Concentrix, adept in staff development and employee supervision.
Excelled in designing impactful training materials and enhancing team capabilities, significantly fostering professional growth for Telco programs supporting EMEA and North America.
Overview
3
3
years of professional experience
Work History
Senior Supervisor, Training and Quality
Concentrix
Quezon City
02.2023 - Current
- Ensured timely completion of training classes for Manila and Davao sites through effective scheduling and prioritization of tasks based on urgency and importance.
- Assists in the development and designing of training materials including but not limited to presentations or curriculum enhancement.
- Support the career development of the trainers and supervisors through regular coaching.
- Prompt in the submission of all required deliverables including but not limited to reports, trainee information updates, relevant documents required by other stakeholders like People Solutions etc.
Senior Trainer I
Concentrix
10.2021 - 02.2023
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Increased employee competency by developing and delivering comprehensive training programs.
- Oversaw day-to-day functions of training department.
Education
J.D. - Law
Arellano University School of Law
Pasay, Metro Manila, Philippines 06.2025 - Current
Associate of Arts - Journalism And Mass Communication
University of Saint Louis
Tuguegarao City, Province Of Cagayan, Philippines 04.2001 -
Skills
Employee Supervision
Staff Development
Communication Skills
Data analysis
Timeline
J.D. - Law
Arellano University School of Law
06.2025 - Current
Senior Supervisor, Training and Quality
Concentrix
02.2023 - Current
Senior Trainer I
Concentrix
10.2021 - 02.2023
Associate of Arts - Journalism And Mass Communication
University of Saint Louis
04.2001 -
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