Summary
Overview
Work History
Education
Skills
Timeline
Generic
LAARNIE M. PANGAN

LAARNIE M. PANGAN

Sr. Quality Manager
San Nicolas, Bamban

Summary

I'm passionate, detail-driven, and always striving for excellence. Challenges fuel me, and I'm committed to constant growth and learning.

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Senior Quality Manager

TaskUs
06.2023 - Current

Ensure quality processes align with the organization's model, deploy quality strategies across teams, and establish procedures. Assist in SOP writing, drive improvement initiatives based on RCA or client requests, and identify opportunities for improvement. Collaborate on quality projects and work with clients for reviews and updates.

QUALITY MANAGER

TaskUs
02.2020 - 06.2023

Make sure products or services meet quality standards by setting up control systems, conducting inspections, analyzing data, and working with teams to improve processes.

OPERATIONS MANAGER

TaskUs
01.2019 - 01.2020

Overseeing daily operations, optimizing processes, managing resources, developing strategies and leading teams to achieve organizational goals.

TEAM LEADER

TaskUs
03.2017 - 12.2018

TEAM LEADER

IQOR Clark 2
02.2013 - 02.2017

CUSTOMER SERVICE AGENT

IQOR Clark 2
01.2010 - 01.2013

CUSTOMER SERVICE AGENT

NCO Clark
07.2008 - 10.2009

Education

B.S - Nursing

Virgen Milagrosa University Foundation
01.2006 - 01.2008

Secondary Level -

Bayambang National High School

Skills

  • Industry-recognized quality certification (FMEA)

  • Well-versed with structured problem-solving techniques

  • Ability to analyze data to generate actionable insights and use quality tools for data analysis

  • Practical experience with Google Sheets (PivotTables, charts, functions), Google Slides, DataStudio, and Power BIPowerBi

  • Experience in managing transition, deployment, and improvement projects

  • Experience in managing multiple client-assigned pilot projects

  • Excellent communication and presentation skills

  • People management skills with the ability to drive the team to deliver excellence

Timeline

Senior Quality Manager

TaskUs
06.2023 - Current

QUALITY MANAGER

TaskUs
02.2020 - 06.2023

OPERATIONS MANAGER

TaskUs
01.2019 - 01.2020

TEAM LEADER

TaskUs
03.2017 - 12.2018

TEAM LEADER

IQOR Clark 2
02.2013 - 02.2017

CUSTOMER SERVICE AGENT

IQOR Clark 2
01.2010 - 01.2013

CUSTOMER SERVICE AGENT

NCO Clark
07.2008 - 10.2009

B.S - Nursing

Virgen Milagrosa University Foundation
01.2006 - 01.2008

Secondary Level -

Bayambang National High School
LAARNIE M. PANGANSr. Quality Manager