RJ Shaider G. Gunay

• Lead a team of electrical engineers, relationship manager and field representatives.
• · Manages the team for Project-Covered Service Application Processing, Flat Streetlights and complex technical concerns of customers.
• Coached and trained individual contributors of the team under set directions, policies, guidelines and procedures in compliance to the Electrical Engineering Code of Conduct, Philippine Electrical Code, Building Code and Fire Code
• Implemented Sales program management inorder to achieve sales targets and operational efficiencies.
• Provide electrical technical advice to VIP customers by interpreting and applying functional philosophies, principles, and policies; participates in the enhancement of the following customer service processes/ resource management support processes:
• Performed high-level Relationship Management to the Quezon City Government Officials and department heads. Lead the Anti-Dangling initiative of MERALCO, Telecommunication partners and the QC Government for the pilot areas within Quezon City
• Performed data analytics and monitoring for Solar and Other Renewables customers that provides impact to sales mix
• Innovation, New Products, Services and Programs Support Provision
• Mentored staff members, fostering a positive work environment that encouraged professional growth and collaboration.
• Established performance metrics and monitored progress toward goals, ensuring timely adjustments were made as necessary for optimal results.
• Implemented staff training programs to ensure all team members maintained up-to-date knowledge on industry best practices, resulting in a consistently high level of service delivery.

- Performs operational/technical tasks under set directions, policies, guidelines and procedures, implements parts of or major customer service processes for Residential, Micro Business and LGU customers:

• Sales program management

- Offering of beyond the meter services such as Electric vehicles, Solar PV Solution, Solar Streetlights, Mpioneer Insurance, etc,.

• Relationship Management

- Conduct site visits to Private and LGU customers to attend concerns with regards to their electric service.

• Solar and Other Renewables Processing and Management

- End to end processing of Renewable energy programs such as Net Metering (NM), Zero Export (ZE) and Distributed Energy Resource Program (DER).

• Project-Covered Service Application Processing and Management

- End to end processing of customer's service application.

- Evaluation of submitted Electrical plan of customers

- Surveying of customer's Electrical Facilities

- Design Proposal of the extension/additional facilities to cover customer's design load.

- Coordination with other Meralco Offices such as Design, Construction, Metering Offices for the execution of the Project.

• Flat Streetlights Management

- Processing of customer's flat streetlight (Meralco owned) application and it's maintenance.

• Customer Assistance-Engineering Concerns Handling and Resolution

- handling of customer's concern and request with regards to Meralco facilities.

•Preparing of Technical Proposals as per requirements of the bidding documents.
•Designing of actual project lay-outs such as positioning of the equipment, foundations, grounding protection etc.
•Do quotations/proposals of the customer’s required equipment/products.
•Assist in the project supervision, monitoring, implementation and execution of testing and commissioning at site.
•Field service staff engineer when conducting Preventive Maintenance.
•Testing of Substation Equipment like Control and Protection Panel, Power Transformer and Medium Voltage Switchgear etc.