Hi, I’m
Ryan Jester Pamularco
Salesforce Consultant
Taguig,00
Summary
A Certified Salesforce Administrator with over seven years of experience in Salesforce configuration, specializing in Lightning Experience, SOQL, and automation. Skilled in enhancing client satisfaction and operational efficiency through customized Salesforce solutions and process automation. With strong business analysis skills and a collaborative, team-oriented approach, I bring a commitment to driving organizational success and continuous growth. Leveraging my Salesforce Administrator certification and hands-on knowledge, I aim to support innovation and strategic objectives.
Overview
7
years of professional experience
3
Certification
Work History
World Fuel ServicesMiami (Remote)
Salesforce Consultant
2021.07 - Current (5 education.years_Label & 4 education.months_Label)
Job overview
- Enhanced operational efficiency by streamlining workflows through Salesforce automation, greatly reducing manual effort
- Boosted client satisfaction by delivering customized solutions tailored to meet specific client needs
- Translated complex client requirements into actionable Salesforce plans, expediting integration and implementation processes
- Collaborated closely with Business Analysts to provide practical, effective solutions that improved team productivity
- Supported team growth by mentoring colleagues, offering guidance on troubleshooting, and refining project processes for faster delivery.
Cognizant Technology Solutions, CTSPasig, Metro Manila
Salesforce Subject Matter Expert
2019.01 - 2021.07 (2 education.years_Label & 6 education.months_Label)
Job overview
- Contributed to team development by mentoring junior team members, fostering a collaborative and efficient work environment
- Created impactful training materials for diverse audiences, enhancing team skills and increasing job satisfaction
- Established best practices for knowledge sharing, building a culture of continuous learning and improvement
- Provided support to engineers and collaborated with senior teams to resolve critical issues, improving response times and client outcomes.
Cognizant Technology Solutions, CTSPasig, Metro Manila
Salesforce Support Engineer
2017.09 - 2019.01 (1 education.year_Label & 4 education.months_Label)
Job overview
- Increased customer satisfaction by resolving support tickets swiftly and delivering accurate, effective solutions
- Built strong client relationships, earning trust as a primary contact for technical concerns and fostering ongoing partnerships
- Developed technical solutions that minimized recurring issues, promoting a more stable and reliable client experience.
Education
Polytechnic University of ThePhilippinesManila
Bachelor of Science from Information Technology
2013.06 - 2017.04 (3 education.years_Label & 10 education.months_Label)
Skills
Agile Methodologies
Quality Assurance
Data Management
Visualforce development
Salesforce Administration
Flow Automation
Formula
Service Cloud
Sales Cloud
Experience Cloud
Salesforce Analytics
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
Timeline
Salesforce Consultant
World Fuel Services
2021.07 - Current (5 education.years_Label & 4 education.months_Label)
Salesforce Subject Matter Expert
Cognizant Technology Solutions, CTS
2019.01 - 2021.07 (2 education.years_Label & 6 education.months_Label)
Salesforce Support Engineer
Cognizant Technology Solutions, CTS
2017.09 - 2019.01 (1 education.year_Label & 4 education.months_Label)
Polytechnic University of ThePhilippines
Bachelor of Science from Information Technology
2013.06 - 2017.04 (3 education.years_Label & 10 education.months_Label)