Rj Alpheratz Lao
Cebu
Summary
Proven expertise in customer service and technical support, honed at companies like Convergys. At Dyninno, enhanced website accessibility and boosted organic traffic through SEO optimization. Skilled in data entry and active listening, adept at leveraging AI tools for efficiency. Achieved significant process automation, demonstrating a strong blend of technical acumen and client relations. Results-driven web professional prepared to leverage strong background in website management and support. Proven ability to enhance user experiences and streamline website functionalities. Relied upon for flexibility and collaboration, with keen focus on achieving measurable results and adapting to evolving project requirements.
Overview
14
14
years of professional experience
Work History
Website QA
Dyninno
02.2016 - Current
- Maintained detailed documentation on website updates, changes, and improvements for reference purposes.
- Ensured website accessibility compliance by adhering to established guidelines and best practices.
- Optimized web content for SEO purposes, resulting in increased organic traffic to the site.
- Streamlined workflow processes by automating repetitive tasks using various tools and software applications.
Technical Support Representative
Eperformax
06.2014 - 03.2015
- Compiled detailed reports, facilitating root cause analysis for recurring problems.
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
- Implemented automated solutions, increasing efficiency for recurring technical problems.
Customer Service Representative
Convergys
03.2011 - 02.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor Of Education - Nutrition And Diatetics
University of San Carlos
Cebu City Phillipines10.2011
Skills
- Data entry
- Customer service
- Data collection
- Well versed with AI tools
- Website testing
- Website performance
CONTACT REFERENCE
- Kenneth Alfanta
Website QA tester
Dyninno
09774119642
- Marron Osila
OJOO Global manager
Dyninno
09177418267
- Angelo John Lao
Web developer Lead
Million on Mars INC.
09778171675
Timeline
Website QA
Dyninno
02.2016 - Current
Technical Support Representative
Eperformax
06.2014 - 03.2015
Customer Service Representative
Convergys
03.2011 - 02.2012
Bachelor Of Education - Nutrition And Diatetics
University of San Carlos
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