Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Personal Background
References
Timeline
Hi, I’m

R J Reyes

Caloocan City
R J  Reyes

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying complex needs to develop and deliver creative solutions.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
years of professional experience

Work History

CSBC Outsourcing - (Insurance Financing)
Davao City

Team Leader
12.2021 - 11.2023

Job overview

  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Remitly - Financial Remittance
Taguig

Escalation Specialist
02.2021 - 12.2021

Job overview

  • Researched, analyzed, and resolved complex customer inquiries.
  • Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
  • Managed multiple customer accounts simultaneously while providing superior service.
  • Collaborated with product development team to provide feedback from customers regarding current products.
  • Performed research on customer inquiries prior to escalating them for further review.

Blueacorn (Loan Financing)
Manila

Assistant Team Leader - Back Office
04.2020 - 04.2021

Job overview

  • Performed data entry tasks, including entering customer and account information into databases.
  • Reviewed documents for accuracy and completeness.
  • Assisted customers with inquiries, requests and complaints in a timely manner.
  • Monitored and updated customer accounts on a daily basis.
  • Maintained records of all incoming and outgoing correspondence.

Brio Solar - Appointment / Sales
Davao

Back Office Administrator
10.2019 - 03.2020

Job overview

  • Managed incoming and outgoing mail, including processing mail for other departments.
  • Organized filing systems for documents related to back office procedures.
  • Reviewed, updated, and maintained customer accounts in the database.
  • Greeted customers and answered inquiries regarding back office services.

Concentrix - Paypal (Financial Services)
Manila

Escalation - Dispute Resolution Specialist
11.2017 - 08.2019

Job overview

  • Communicated effectively with customers via email, phone, or other methods to explain the dispute resolution process.
  • Investigated complex cases involving multiple parties and and or large amounts of money.
  • Negotiated settlements between parties involved in a dispute.
  • Acted as a mediator between parties involved in a dispute by facilitating discussions and helping them reach an agreement.

Concentrix - Cigna (Medical Account)
Manila

Health Advocate Advisor II
10.2016 - 11.2017

Job overview

  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Maintained accurate records of customer interactions and transactions.
  • Provided quotes on various types of insurance policies.

Education

Davao Central College
Davao City, Philippines

Bachelor of Science from Education - Mathematics
05.2022

University Overview

Skills

  • Client Service
  • Complaint Resolution
  • Team Supervision
  • Coaching and Mentoring
  • Problem-Solving
  • People Management
  • Account Management
  • Key Performance Indicators
  • Teamwork and Collaboration
  • Client Support
  • Leadership
  • Performance Improvement

Accomplishments

Accomplishments
  • Top Rated Customer Service Management
  • Team Player Sales Superstar
  • Top Team Leader
  • Top Seller
  • Leadership and Service Awardee

Languages

English
First Language
English
Advanced (C1)
C1

Affiliations

Affiliations

Attended Seminar and Trainings:

  • Effective Leadership Towards Success Seminar
  • True Leaders for Rising Star
  • Introduction To Research
  • Family Planning and Sexual Descrimination
  • Member of Union of Future Educators of Davao

Personal Background

Personal Background
  • Age: 26 years old
  • Birthday: April 21, 1997
  • Gender: Male
  • Civil Status: Single
  • Religion: Roman Catholic
  • Citizenship: Filipino
  • Mother's Maiden Name: Rose Villegas Manorena
  • Father's Name: Rodrigo Reyes
  • Incase of Emergency contact: Rose Reyes - 09075508082

References

References
References available upon request.

Timeline

Team Leader
CSBC Outsourcing - (Insurance Financing)
12.2021 - 11.2023
Escalation Specialist
Remitly - Financial Remittance
02.2021 - 12.2021
Assistant Team Leader - Back Office
Blueacorn (Loan Financing)
04.2020 - 04.2021
Back Office Administrator
Brio Solar - Appointment / Sales
10.2019 - 03.2020
Escalation - Dispute Resolution Specialist
Concentrix - Paypal (Financial Services)
11.2017 - 08.2019
Health Advocate Advisor II
Concentrix - Cigna (Medical Account)
10.2016 - 11.2017
Davao Central College
Bachelor of Science from Education - Mathematics
R J Reyes