Rizza Mae Yap
Specialized Mortgage Closer
Santa Maria, Province Of Bulacan
Summary
Detail-focused Closing Specialist with a solid background in closing disclosure processes and compliance. Known for accurately managing timelines and ensuring all documentation meets regulatory standards. Demonstrated proficiency in coordinating with cross-functional teams and maintaining clear communication channels.
Overview
13
13
years of professional experience
Work History
Closing and Funding Specialist
Milo Credit LLC
04.2025 - Current
- Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
- Facilitated timely and accurate closing processes, ensuring compliance with regulatory requirements and client expectations.
- Reviewed and analyzed closing documents, enhancing accuracy and reducing discrepancies in funding transactions.
- Coordinated with lenders and clients to resolve issues, improving overall transaction efficiency and client satisfaction.
- Monitored funding timelines and prepared necessary reports, achieving seamless execution of closing procedures.
Mortgage Closing Specialist III
JPMorgan Chase
12.2020 - 05.2025
- Coordinate the receipt of accurate title fee sheet from managed Settlement Agent.
- Review of title fees and make necessary adjustments to make sure fees are in compliance with Chase fee policy.
- Analyze escrow data, loan terms and structure, cash to close to ensure compliance with the loan conditions and Chase Policy.
- Perform systematic validation to ensure accuracy of the Final Closing Disclosure.
- Generating closing disclosure and confirming compliance with RESPA- TILA guidelines Review of wire breakdown charges to avoid possible shortage.
- Printing the wire amount.
- Generate and provide Closing Package to Settlement Agent and to our funding team
- Facilitated smooth closings for clients by managing deadlines and coordinating all parties involved in the transaction.
Auto Collection Specialist II
JPMorgan Chase
09.2017 - 12.2017
- Contacting customers and informing them about their overdue bills.
- Advising customers on their payment options and suggesting methods of payments, prioritizing account resolution and maintaining professionalism throughout interactions
- Maintained high volume of calls and met demands of a busy and productive group.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
Technical Support Specialist
Time Warner Cable (Convergys)
02.2017 - 07.2017
- Speaking to customers quickly get to the root of their problem.
- Troubleshooting technical issues.
- Resolving network issues.
Customer Service Representative
1800-Flowers - Seasonal Account (iQor Philippines)
01.2017 - 02.2017
- Take orders accurately and enter them into the system.
- Upsell menu items when appropriate.
- Assist with customer inquiries and complaints.
Merchant's Dispute Specialist
Capital One (SITEL Phil. Corp.)
09.2013 - 01.2017
- Identified problems and determined sources of conflict in disputes.
- Filing a dispute case and notifying the merchant when a customer has disputed a charge.
- Filed dispute cases and notified merchants of customer charge disputes.
Education
BSED- English - Undergrad
Carlos Hilado Memorial College
Talisay, Province Of Negros Occidental, PhilippinesSkills
Closing skills
Transaction management
Risk compliance
Regulatory compliance
Document preparation
Data verification
Deadline management
Time management
Multitasking
Team collaboration
Problem-solving
Verbal communication
Timeline
Closing and Funding Specialist
Milo Credit LLC
04.2025 - Current
Mortgage Closing Specialist III
JPMorgan Chase
12.2020 - 05.2025
Auto Collection Specialist II
JPMorgan Chase
09.2017 - 12.2017
Technical Support Specialist
Time Warner Cable (Convergys)
02.2017 - 07.2017
Customer Service Representative
1800-Flowers - Seasonal Account (iQor Philippines)
01.2017 - 02.2017
Merchant's Dispute Specialist
Capital One (SITEL Phil. Corp.)
09.2013 - 01.2017
BSED- English - Undergrad
Carlos Hilado Memorial College