Rizza Mae Yap
Specialized Mortgage Closer
Santa Maria, Province Of Bulacan
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
Work History
Closing /Funding Specialist
BrokerVA
04.2025 - 08.2025
- Successfully closed loans by conducting thorough risk assessments and ensuring compliance with applicable regulations.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Developed and maintained relationships with customers, lenders and other third parties.
Mortgage Closing Specialist III
JPMorgan Chase
12.2020 - 05.2025
- Coordinate the receipt of accurate title fee sheet from managed Settlement Agent.
- Review of title fees and make necessary adjustments to make sure fees are in compliance with Chase fee policy.
- Analyze escrow data, loan terms and structure, cash to close to ensure compliance with the loan conditions and Chase Policy.
- Perform systematic validation to ensure accuracy of the Final Closing Disclosure.
- Generating closing disclosure and confirming compliance with RESPA- TILA guidelines Review of wire breakdown charges to avoid possible shortage.
- Printing the wire amount.
- Generate and provide Closing Package to Settlement Agent and to our funding team
- Facilitated smooth closings for clients by managing deadlines and coordinating all parties involved in the transaction.
Auto Collection Specialist II
JPMorgan Chase
09.2017 - 12.2017
- Contacting customers and informing them about their overdue bills.
- Advising customers on their payment options and suggesting methods of payments, prioritizing account resolution and maintaining professionalism throughout interactions
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Technical Support Specialist
Time Warner Cable (Convergys)
02.2017 - 07.2017
- Speaking to customers quickly get to the root of their problem.
- Troubleshooting technical issues.
- Resolving network issues.
Customer Service Representative
1800-Flowers - Seasonal Account (iQor Philippines)
01.2017 - 02.2017
- Take orders accurately and enter them into the system.
- Upsell menu items when appropriate.
- Assist with customer inquiries and complaints.
Merchant's Dispute Specialist
Capital One (SITEL Phil. Corp.)
09.2013 - 01.2017
- Identify the problem. Find out what the source of the conflict is.
- Analyzing customer data and transactions to detect patterns of dispute activity and identify their root causes.
- Filing a dispute case and notifying the merchant when a customer has disputed a charge.
Education
BSED- English - Undergrad
Carlos Hilado Memorial College
Talisay, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Compliance awareness
Document review
Loan processing
Deadline oriented
Closing expertise
Data collection
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Data entry
Multitasking
Verbal communication
Timeline
Closing /Funding Specialist
BrokerVA
04.2025 - 08.2025
Mortgage Closing Specialist III
JPMorgan Chase
12.2020 - 05.2025
Auto Collection Specialist II
JPMorgan Chase
09.2017 - 12.2017
Technical Support Specialist
Time Warner Cable (Convergys)
02.2017 - 07.2017
Customer Service Representative
1800-Flowers - Seasonal Account (iQor Philippines)
01.2017 - 02.2017
Merchant's Dispute Specialist
Capital One (SITEL Phil. Corp.)
09.2013 - 01.2017
BSED- English - Undergrad
Carlos Hilado Memorial College
04.2001 -
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