Rizza Ann Javier
Quezon City
Summary
Hardworking enthusiastic about take on exciting new challenges and dedicated to learn and adapt . Dynamic communicator with disciplined approach background in related positions. Proficient in use of OPUS system . Successful meeting goals through effective team coordination and proactive customer service.
Overview
8
8
years of professional experience
Work History
Senior Associate - Ops
wns global services inc.
Quezon City
05.2018 - Current
- Booking process of Containers.
- Managed over 200 bookings per day.
- Booking Release / Cancellation / Other booking related process
- Upload / Tagging
- Guide newly hired agents.
- Toyota booking (VIP CLIENT)
- Internal Audit
- Hit productivity target and quality
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and organization.
Senior Administrative
Observable Occurrence Events Management
03.2017 - 10.2017
- Filing systems for efficient document management, resulting in easier access to essential information.
- Oversee and organize events that will make impact to target place.
- Performed Look out for possible events place and meeting with possible clients.
- Conducted thorough market research to inform strategic decision-making by senior management.
- Coordinated large-scale events, including conferences and workshops, with attention to detail.
dining staff
day don don don korean buffet
09.2016 - 02.2017
- Assisting customers
- Help each shift run as efficiently as possible.
- Provide excellent wait service to ensure satisfaction.
- Handled cash transactions accurately while processing guest payments at the end of their meals.
- Assisted in training new team members on restaurant protocols.
Education
2yr Hospitality and Restaurant Services - Hospitality Industry
MARY THE QUEEN COLLEGE OF QUEZON CITY
Quezon City, PhilippinesSkills
Basic computer literacy skills
Reliable and focused
Positive and cheerful
Considerate and helpful
Excellent multi-tasker
Time management skills
Ability to work independently and as part of a team
Training And Certificates
- On-the-job Training Certificate, 01/12/16 - 03/08/16, DADS World Buffet, Quezon City
- Bartending NC II
- Food and Beverage Services NC II
- Front Office NC II
- Baking and Pastry NC II
- Housekeeping NC II
- Safety and Awareness
- Dangerous Cargo Training
- Toyota Booking
References
- Mr. Bryan dizon, Asst. Supervisor, DADS World Buffet, Quezon City, 0925-319-8302
- Mr. Ihan Marcryan Manota, Managing Director, Observable Occurrence Events Management, UG-18 Cityland 8, No.98 Sen.Gil Puyat Makati, Quezon City, 0915-843-5432
- Ms. Rona Mendroz , Team Leader, WNS INC., Quezon City, 0926 591 1515
- Ms. Jocelyn Libres, Expedock, Antipolo City , 0930 34223193
Timeline
Senior Associate - Ops
wns global services inc.
05.2018 - Current
Senior Administrative
Observable Occurrence Events Management
03.2017 - 10.2017
dining staff
day don don don korean buffet
09.2016 - 02.2017
2yr Hospitality and Restaurant Services - Hospitality Industry
MARY THE QUEEN COLLEGE OF QUEZON CITY