Rizza Ann Javier
Quezon City
Summary
Hardworking enthusiastic about take on exciting new challenges and dedicated to learn and adapt . Dynamic communicator with disciplined approach background in related positions. Proficient in use of OPUS system . Successful meeting goals through effective team coordination and proactive customer service.
Overview
8
8
years of professional experience
Work History
Senior Associate - Ops
wns global services inc.
Quezon City
05.2018 - Current
- Booking process of Containers.
- Managed over 200 bookings per day.
- Booking Release / Cancellation / Other booking related process
- Upload / Tagging
- Guide newly hired agents.
- Toyota booking (VIP CLIENT)
- Internal Audit
- Hit productivity target and quality
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and organization.
Senior Administrative
Observable Occurrence Events Management
03.2017 - 10.2017
- Filing systems for efficient document management, resulting in easier access to essential information.
- Oversee and organize events that will make impact to target place.
- Performed Look out for possible events place and meeting with possible clients.
- Conducted thorough market research to inform strategic decision-making by senior management.
- Coordinated large-scale events, including conferences and workshops, with attention to detail.
dining staff
day don don don korean buffet
09.2016 - 02.2017
- Assisting customers
- Help each shift run as efficiently as possible.
- Provide excellent wait service to ensure satisfaction.
- Handled cash transactions accurately while processing guest payments at the end of their meals.
- Assisted in training new team members on restaurant protocols.
Education
2yr Hospitality and Restaurant Services - Hospitality Industry
MARY THE QUEEN COLLEGE OF QUEZON CITY
Quezon City, PhilippinesSkills
Training And Certificates
- On-the-job Training Certificate, 01/12/16 - 03/08/16, DADS World Buffet, Quezon City
- Bartending NC II
- Food and Beverage Services NC II
- Front Office NC II
- Baking and Pastry NC II
- Housekeeping NC II
- Safety and Awareness
- Dangerous Cargo Training
- Toyota Booking
References
- Mr. Bryan dizon, Asst. Supervisor, DADS World Buffet, Quezon City, 0925-319-8302
- Mr. Ihan Marcryan Manota, Managing Director, Observable Occurrence Events Management, UG-18 Cityland 8, No.98 Sen.Gil Puyat Makati, Quezon City, 0915-843-5432
- Ms. Rona Mendroz , Team Leader, WNS INC., Quezon City, 0926 591 1515
- Ms. Jocelyn Libres, Expedock, Antipolo City , 0930 34223193
Timeline
Senior Associate - Ops
wns global services inc.
05.2018 - Current
Senior Administrative
Observable Occurrence Events Management
03.2017 - 10.2017
dining staff
day don don don korean buffet
09.2016 - 02.2017
2yr Hospitality and Restaurant Services - Hospitality Industry
MARY THE QUEEN COLLEGE OF QUEZON CITY
Similar Profiles
Jenniffer AguilaJenniffer Aguila
Quality and Compliance Deputy Manager at WNS Global Services Inc.Quality and Compliance Deputy Manager at WNS Global Services Inc.
Ritu SharmaRitu Sharma
CUSTOMER CARE ASSOCIATE at WNS Global ServicesCUSTOMER CARE ASSOCIATE at WNS Global Services
Mani ShankarMani Shankar
Senior Process Associate (Accounts Payable - PTP) at WNS Global ServicesSenior Process Associate (Accounts Payable - PTP) at WNS Global Services