Rizza Soriano

• Responded to International customer emails and phone calls promptly, courteously, and professionally.
• Providing Gift Cards Balance Check across all consortiums.

• Responsible for providing timely B-end distributor's client after-sales and Technical support via Omni channel platforms.
• Managed Amazon and Shopify order fulfillment while coordinating real-time shipment tracking and status updates with DHL and FedEx.

• Logistics & Palletization: Managed the consolidation of finished polarizer products into 20-unit batches. Ensured 100% inventory accuracy through precise labeling and RF barcode scanning accurate and seamlessly integrated with the Warehouse Management System (WMS) to ensure real-time, error-free inventory tracking. Secured loads with LLDPE stretch wrap and operated pallet jacks to deliver goods from production to the warehouse safely and efficiently
• Quality Control & Sorting: Orchestrate automated conveyor systems to categorize polarizer film into A-Class (Prime), B-Class (Inspection), and C-Class (Scrap).
• A-Class Batch Processing: Manage the rapid collection, edge inspection, and photographic documentation of 100-piece batches, ensuring perfect arrangement for final packaging.
• B-Class Visual Inspection: Conduct high-speed, one-by-one visual audits of secondary materials to identify defects and maximize production yield.
• Technical Packaging: Execute multi-stage preservation protocols, including PPE wrapping, foil-wrap protection, and industrial vacuum sealing.

• Workflow Coordination: Execute technical directives from lead engineers to maintain seamless production cycles.
• System Management: Actively monitor the Manufacturing Execution System (MES) to track wafer chip batches and manage real-time production data.

• Material Handler: Calculate exact component volumes according to daily line output, retrieve parts from the warehouse and update to the WMS.
• Inventory Management: Expert at verifying physical stock against digital records using RF scanners and barcode guns to eliminate shipping errors.
• Palletization & Staging: Proficient in organizing goods into standardized units (24-box pallets), ensuring correct labeling, and following designated stacking patterns for transport.
• Safety & Stabilization: Highly skilled in securing finished goods using LLDPE stretch wrap and ensuring load integrity for long-haul transit.
• Equipment Operation: Experienced in the safe and efficient use of hydraulic pallet jacks to maneuver heavy loads within fast-paced warehouse environments.
• Outbound Logistics: Capable of managing the end-to-end dispatch process, from initial labeling to staging goods for truck pickup and final distribution.
• Assembly & QC: Operated SKD (Semi-Knocked Down) machinery to assemble auto-injectors and pen injectors; conducted rigorous quality inspections and packed finished products into PPE plastic containers at a rate of 120 units per box.

* Additionaly, I also worked from 12/2002-01/2004.*

• Reservation Management: Coordinate advanced bookings for customized cakes and party packages, ensuring precise documentation of customer specifications.
• Financial Operations: Process various payment types via POS, maintain cash drawer integrity.

*Additionally, I also worked from 09/2004-04/2005*

• Cash Management: Accurately process payment via (POS) manage cash drawers, and handle financial transactions.
• Artistic Inscription: Personalized greeting cake inscriber.

• Guest Experience: Greet customers warmly, maintain a clean dining area, and assist with seating.
• Fast faced work environment.