RIZZA MERCADO
MATAASNAKAHOY
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and retention at The Results Companies Lipa. Excelled in building strong client relationships and resolving issues with empathy, showcasing exceptional communication skills and a positive attitude. Adept at multitasking and leveraging soft selling skills to meet and exceed sales targets taking feedbacks positively and opportunity for me to improve my skills.
Overview
13
13
years of professional experience
Work History
Customer Sales Representative
The Results Companies Lipa
05.2024 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Customer Service Representative
The Results Companies Lipa
06.2017 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
The Results Companies Lipa
08.2015 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate - CHAT SUPPORT
Teletech - Robinsons Place Lipa
04.2012 - 08.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Management
DE LA SALLE - LIPA
Lipa City, Province Of Batangas, Philippines04.2001
Skills
- Religiously conform with Company policies
- Disciplined
- Soft selling skills
- Great in handling irate customers
- Great in showing the best features of the product
- Great in building rapport to the customers
- Great in providing extra mile assistance to the customers
- Takes feedbacks positively not personally
- Great in multi tasking
- Great written and verbal communications
- Great in English communictions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Sales Representative
The Results Companies Lipa
05.2024 - Current
Customer Service Representative
The Results Companies Lipa
06.2017 - 12.2017
Customer Service Representative
The Results Companies Lipa
08.2015 - 07.2016
Customer Service Associate - CHAT SUPPORT
Teletech - Robinsons Place Lipa
04.2012 - 08.2015
Bachelor of Science - Business Management
DE LA SALLE - LIPA
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