RIZZA J. CHAVEZ

Floor Manager - Key Responsibilities:

• Lead Management: Import leads daily from the CRM (Monday.com) and distribute them to agents.
• Team Briefings: Conduct daily morning briefings to align team goals and set the tone for the day.
• Performance Monitoring: Track hourly agent bookings and monitor individual performance to ensure call quality and improvement.
• Scheduling: Prepare and send out daily team schedules; coordinate with clients to arrange appointments and assess lead potential.
• Client Handling: Manage calls directly, speak with clients to secure bookings, and support agents as needed.
• Team Development: Conduct bi-weekly team meetings to address challenges, provide coaching, and boost motivation.
• Quota Management: Ensure the team consistently meets required sales or booking quotas within each cutoff period.

• Maintain store staff by recruiting, selecting, orienting, and training employees
• Assigned to be the key keeper of the premise and responsible to be the first person to open and organize the store
• Assist customers on their demands, inquiries, concerns regarding jewelry varieties, styles and designs
• Perform daily inventory of the store
• Maintain performance by coaching, counseling, and mentoring employees; planning, monitoring, and appraising job results
• Secure merchandise by implementing security systems and measures
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Ensure availability of merchandise and services and maintaining inventories
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Deal with customer service issues such as queries and complaints
• Meet sales targets

• Assist newly hired sales associates
• Assigned to be the key keeper of the premise and responsible to be the first person to open the store
• Assist customers on their demands, inquiries, concerns regarding jewelry varieties, styles and designs

• Train and assist newly hired sales associates
• Manage and handle demands, inquiries, concerns of the customers regarding jewelry varieties, styles and designs
• Perform daily inventory of the store

• Manage and handle demands, inquiries, concerns of the customers regarding jewelry varieties, styles and designs
• Perform paper works and reports, e.g. daily inventory and customer complaints assessment

• Present and organize newly arrived products of the store to customers
• Operate sports machines and equipments and assist customers of its usage

• Assists customers with their inquiries and concerns
• Responsible as final checker of the tasks and reports performed by the cashier