Rizza Fernandez
Kawit
Summary
Experienced travel professional with nearly 15 years of expertise in delivering exceptional customer service. Proficient in providing personalized travel solutions and ensuring seamless, positive experiences. Renowned for a courteous and professional approach that consistently elevates client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Travel Advisor
Total Travel Marine
07.2023 - Current
- Expertly coordinated travel logistics for VIPs, executives, and marine personnel, covering flights, accommodations, and ground transportation for both domestic and international assignments.
- Ensured compliance with maritime regulations, company policies, and safety protocols for offshore crew.
- Collaborated with operations, external agencies, and marine crew to optimize scheduling and ensure timely travel.
- Managed travel documentation, handled emergency scenarios, and maintained a centralized database for reporting and audits.
- Served as the primary contact for all travel-related inquiries.
TRAVEL SUPERVISOR
Global Marine Travel
09.2013 - 06.2023
- Assisted VIP customers and key clients, ensuring exceptional service and satisfaction.
- Maintained strong client relationships to foster loyalty and repeat business.
- Supported managerial oversight of daily operations, consistently meeting Service Level Agreements.
- Ensured itinerary accuracy, managed refunds, collected customer fees, and provided precise travel requirements for improved customer satisfaction.
- Enhanced reservation system efficiency, maintaining meticulous itineraries and processing transactions via Amadeus and Sabre.
- Assigned and monitored daily tasks for travel staff, providing guidance and assistance.
- Reviewed and verified travel requests for compliance with applicable rules.
- Trained and supervised a team of six Junior Travel Coordinators, improving team efficiency and customer service.
MARINE TRAVEL CONSULTANT
The Marine Travel
05.2013 - 08.2013
- Manage end-to-end travel arrangements for marine crew members, ensuring timely and efficient transportation to and from ships.
- Utilize Galileo and Amadeus GDS systems to book international flights, process ticketing, and handle booking amendments.
- Provide clients with tailored travel advice, ensuring compliance with all visa and immigration requirements.
- Handle last-minute changes and special requests, ensuring client satisfaction.
CORPORATE TRAVEL CONSULTANT
Far Eastern Travel Agency Inc
03.2012 - 05.2013
- Expertly coordinated seamless corporate travel arrangements, handling flights, accommodations, and transportation.
- Utilized Amadeus and Sabre for precise booking, maintaining adherence to company policies.
- Skilled in negotiating with vendors to achieve significant cost savings.
- Delivered immediate support for travel disruptions, efficiently managing rebooking processes.
- Tracked budgets, identifying cost reduction opportunities.
TRAVEL CONSULTANT
Rajah Travel Corp
08.2010 - 02.2012
- Deliver personalized travel solutions and expert advice to corporate and walk-in clients.
- Coordinate seamless itineraries, encompassing flights, hotels, and tours.
- Design detailed business trip plans with a focus on preferred airlines, accommodations, and transportation.
- Advise clients on travel policies and cost-saving strategies for enhanced travel experiences.
Education
Bachelor of Science - Airfreight Operations And Airline Marketing
PATTS College of Aeronautics
Paranaque City, Metro Manila03.2010
Skills
- Extensive knowledge of Marine Travel Industry and Services
- Proficient in Amadeus and Sabre Reservation Systems
- Experienced with Web-Booking Platforms, including accommodations, ground transportation and travel insurance
- Strong Communication and Customer Service
- Time Management and Multitasking
- Team Leadership and Collaboration
- In depth knowledge in Itinerary Planning and Routings
Certification
- Amadeus Electronic Miscellaneous Documents | June 20, 20218
- SABRE Advance Ticketing | Nov 22 – 25, 2016
- SABRE Basic Ticketing | Nov 15 – 18, 2016
- Amadeus Ticket Reissuance | April 23 – 24, 2015
- Amadeus Fares and Ticketing | Nov 11 – 14, 2013
- Galileo Basic Reservations | June 19 – 21, 2013
- Amadeus Basic Course | February 01 - 04, 2011
- ABACUS - Travel Agency Procedures and Computer Reservations | June 07 – 11, 2010
- Cathay Pacific Cargo | April 2009 – June 2009
On–the–Job Training (250 hours)
Timeline
Travel Advisor
Total Travel Marine
07.2023 - Current
TRAVEL SUPERVISOR
Global Marine Travel
09.2013 - 06.2023
MARINE TRAVEL CONSULTANT
The Marine Travel
05.2013 - 08.2013
CORPORATE TRAVEL CONSULTANT
Far Eastern Travel Agency Inc
03.2012 - 05.2013
TRAVEL CONSULTANT
Rajah Travel Corp
08.2010 - 02.2012
Bachelor of Science - Airfreight Operations And Airline Marketing
PATTS College of Aeronautics
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