Rizza Cuaresma
Paranaque
Summary
A organized and detail-oriented individual with vast experience in the cruise industry. Proactive and independent professional commended for consistently resolving crew challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Crew Administrator
Scenic Luxury Tours & Cruises
Rijeka
05.2021 - 11.2023
- Preparation and administration of an accurate payroll.
- Coordinated crew account balance, deductions and settlements
- Coordinated crew mid-month cash advance, and home allotment and maintained requested required funds for cash advance from the Hotel Purser.
- Ambassador and administrator for Brightwell, the company chosen payment form.
- Prepared all relevant documentation for crew ensuring all clearance requirements are met in a timely manner before arrival/departure at each port of call.
- Escorted the officials and assisted as required to ensure prompt clearance on arrival/departure into port; Informing relevant parties when the ship is cleared.
- Coordinated crew regular disembarkation, medical debarks and other unexpected debarks in collaboration with the shore side Crew Manager and Port Agent.
- Accurate and complete administration of crew files including passport, record book, certification and medical record.
- Coordinated crew berthing planning.
- Performed Treasurer duties of the Crew Welfare Committee, responsible for keeping the funds balance and distributed relevant paperworks to ensure transparency in the procedure.
- Spearheaded crew welfare meetings, and activities which money transactions are involved (i.e. Bingo, raffle, shoreside event}
Crew Purser
Jalesh Cruises
Mumbai
03.2019 - 05.2020
- Coordinated crew account balance, deductions and settlements.
- Ambassador and administrator for Oceanpay, the company chosen payment form.
- Prepared all relevant documentation for Crew ensuring all clearance requirements are met in a timely manner before arrival/departure at each port of call.
- Escorted the officials and provided assistance as required to ensure prompt clearance on arrival/departure into port; Informing relevant parties when the ship is cleared.
- Collaborated with relevant parties prior to the ship’s arrival/departure to a port call to ensure that all legal requirements can be met.
- Applied effective external (ship/Port Agents) and internal (onboard) communication.
- Orchestrated regular crew embark and debark including medical debarks and other unexpected debarks in cooperation with the shore side Crew Manager and Port Agent.
- Accurate and complete administration of crew files including passport, record book, certification and medical record.
- Maintained an accurate cash float and request required funds from the Hotel Purser in a timely manner •
- Coordinated crew berthing planning.
- Supported the HR Manager in the preparation of the monthly Crew Party.
- Prepared name badge, crew ID, cabin keys and sign on envelope.
Crew Accounts Purser
Marella Cruises
Luton
04.2018 - 09.2018
- Prepared and administered an accurate payroll.
- Coordinated crew accounts , deductions and settlements.
- Prepared crew contract and addendum ensuring salary, position and period of contract is correct.
- Coordinated cash deposit to crew account and foreign exchange.
- Coordinated crew salary for regular disembarkation and medical debarks and other unexpected debarks in collaboration with the shore side Port Agent.
- Prepared and distributed monthly pay slip and statement of account to crew.
- Provided support in handling crew complaints or issues regarding onboard account and salary.
Crew Purser
Marella Cruises
Luton
12.2017 - 02.2018
- Coordinated crew account balance, deductions and settlements.
- Ambassador and administrator for Oceanpay, the company chosen payment form.
- Prepared all relevant documentation for Crew ensuring all clearance requirements are met in a timely manner before arrival/departure at each port of call.
- Escorted the officials and provided assistance as required to ensure prompt clearance on arrival/departure into port; Informing relevant parties when the ship is cleared.
- Collaborated with relevant parties prior to the ship’s arrival/departure to a port call to ensure that all legal requirements can be met.
- Applied effective external (ship/Port Agents) and internal (onboard) communication.
- Orchestrated regular crew embark and debark including medical debarks and other unexpected debarks in cooperation with the shore side Crew Manager and Port Agent.
- Accurate and complete administration of crew files including passport, record book, certification and medical record.
- Maintained an accurate cash float and request required funds from the Hotel Purser in a timely manner •
- Coordinated crew berthing planning.
- Supported the HR Manager in the preparation of the monthly Crew Party.
- Prepared name badge, crew ID, cabin keys and sign on envelope.
Night Auditor
Thomson Cruises
Luton
04.2015 - 12.2017
- Monitored all guests have established onboard account either cash or debit/credit card.
- Issued correspondence to guests who have not yet established or settled an on-board account.
- Prepared and issued interim and final statement to passengers.
- Reviewed charges and payments linked to passenger accounts.
- Assisted the Chief Purser to ensure smooth and accurate guest accounting related matters.
- Managed passenger complaints to produce positive outcome.
- Performed nightly audits/voids checks of all revenue outlets such as bars, Duty Free Shop, Spa, Casino etc.
- Knowledgeable of shipboard services, ports of call and shore excursions and other shipboard services to promptly assist guests.
- Oversee the front desk during night hours.
Payroll Purser
TUI Cruises
Miami
12.2014 - 06.2015
- Prepared and administered an accurate payroll.
- Coordinated crew accounts , deductions and settlements.
- Prepared crew contract and addendum ensuring salary, position and period of contract is correct.
- Coordinated cash deposit to crew account and foreign exchange.
- Coordinated crew salary for regular disembarkation and medical debarks and other unexpected debarks in collaboration with the shore side Port Agent.
- Prepared and distributed monthly pay slip and statement of account to crew.
- Provided support in handling crew complaints or issues regarding onboard account and salary.
- Supported the team for crew embark and debarks process.
Night Auditor
MV Aegean Odyssey
Miami
05.2010 - 12.2010
- Monitored all guests have established onboard account either cash or debit/credit card.
- Issued correspondence to guests who have not yet established or settled an on-board account.
- Prepared and issued interim and final statement to passengers.
- Reviewed charges and payments linked to passenger accounts.
- Performed daily auditing procedures including generating sales and revenue reports prior to change of system date.
- Assisted the Chief Purser to ensure smooth and accurate guest accounting related matters.
- Managed passenger complaints to produce positive outcome.
- Performed nightly audits/voids checks of all revenue outlets such as bars, Duty Free Shop, Spa, Photoshop and Casino.
- Knowledgeable of shipboard services, ports of call and shore excursions and other shipboard services to promptly assist guests.
- Oversee the front desk during night hours.
Receptionist
P&O Cruises
Southampton
11.2008 - 05.2009
- Delivered excellent customer service at all times.
- Recorded and updated the Front Desk's electronic log with guest complaints and ensured that it is actioned and each entry is closed.
- Issued safe deposit boxes and handling the sales of postcard, stamps and shore excursion.
- Processed the check-in of guest and registration of guest debit/credit cards and collecting payments for onboard account.
- Managed financial operations including foreign exchange, onboard account settlement and ensured float and money is balanced and accounted for.
- Delivered administrative support by making photocopies, sending email, organizing brochure, placing orders for supplies and maintained inventory.
Receptionist
Thomson Cruises
Luton
04.2005 - 01.2006
- Delivered excellent customer service at all times.
- Recorded and updated the Front Desk's electronic log with guest complaints and ensured that it is actioned and each entry is closed.
- Issued safe deposit boxes and handling the sales of postcard, stamps and shore excursion.
- Processed the check-in of guest and registration of guest debit/credit cards and collecting payments for onboard account.
- Managed financial operations including foreign exchange, onboard account settlement and ensured float and money is balanced and accounted for.
- Delivered administrative support by making photocopies, sending email, organizing brochure, placing orders for supplies and maintained inventory.
Education
Bachelor of Science in Airline Secretarial Administration - Administration
PATTS College of Aeronautics
Pasay City, Philippines03-1993
Skills
- Proficient in Crew and guest clearance, Immigration and Customs formalities
- Payroll and finance operations
- Confident working on berthing plan
- Excellent English skills, written and spoken
- Team Player with administration skills and decision making
- Knowledge in Fidelio, Resco, Anova, MXP and MS Office system
Languages
Filipino
First Language
English
Advanced (C1)
C1
Accomplishments
- Certificate of Appreciation for exemplary performance, Thomson Celebration 2011
- Certificate of Appreciation for exemplary performance, Thomson Dream 2016
Certification
- IELTS passer, IDP Education, Ltd., Philippines, 2020
- Front Office Operation, Hotel and Tourism Institute of the Philippines, 2004
References
References available upon request.
Timeline
Crew Administrator
Scenic Luxury Tours & Cruises
05.2021 - 11.2023
Crew Purser
Jalesh Cruises
03.2019 - 05.2020
Crew Accounts Purser
Marella Cruises
04.2018 - 09.2018
Crew Purser
Marella Cruises
12.2017 - 02.2018
Night Auditor
Thomson Cruises
04.2015 - 12.2017
Payroll Purser
TUI Cruises
12.2014 - 06.2015
Night Auditor
MV Aegean Odyssey
05.2010 - 12.2010
Receptionist
P&O Cruises
11.2008 - 05.2009
Receptionist
Thomson Cruises
04.2005 - 01.2006
Bachelor of Science in Airline Secretarial Administration - Administration
PATTS College of Aeronautics
- IELTS passer, IDP Education, Ltd., Philippines, 2020
- Front Office Operation, Hotel and Tourism Institute of the Philippines, 2004
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