Rizel Salinas
Marikina City
Summary
Dynamic professional with nine years of experience in customer service and English teaching, consistently driving satisfaction and retention through effective inquiry management. Expertise in designing and implementing interactive learning activities fosters significant student growth and development. Strong communication skills and a collaborative spirit enable seamless teamwork to achieve organizational goals. Eager to leverage proven abilities in client interaction, time management, and adaptability in a challenging role that contributes to the overall success of the organization.
Overview
22
22
years of professional experience
1
1
Certification
1
1
Language
Work History
Appointment Setter
Admiral Communities
02.2026 - Current
- Conducted high-volume outbound cold calls to property owners across multiple states to identify potential sellers of homes, land, and parks
- Engaged prospects in meaningful conversations to assess selling intent, motivation, and property details
- Built rapport with property owners, handled objections, and maintained a professional and persuasive communication style
- Accurately logged call outcomes, lead details, and follow-up tasks in Pipedrive CRM
- Utilized Kixie PowerCall to efficiently manage dialing, call tracking, and workflow automation
- Collaborated with team members to improve scripts, calling strategies, and overall campaign performance
- Met or exceeded daily and weekly call and appointment-setting targets
Virtual Executive Assistant
EXp Realty, LLC
01.2026 - Current
- Managed and prioritized daily inbox communications, ensuring urgent emails and client concerns were addressed promptly
- Responded to time-sensitive inquiries and flagged critical items requiring follow-up to maintain workflow efficiency
- Coordinated schedules using Google Calendar, confirming appointments, meetings, and deadlines
- Maintained consistent communication with clients, agents, title companies, lenders, and vendors using Google Voice and email platforms
- Organized and confirmed showing schedules, open houses, and appointment logistics via ShowingTime and internal systems
- Tracked the status of offers, counteroffers, and pending contracts through Dotloop and BoldTrail
- Updated CRM systems (BoldTrail) and databases with detailed notes, client interactions, and task progress using Google Sheets and Google Docs
- Supported compliance and listing management through HAR (Houston Association of Realtors) and secure access via Okta
- Assisted in marketing efforts by creating and scheduling social media posts and listing promotions using Canva
- Collaborated with team members and assistants to align on daily priorities and operational goals
Home Room Teacher
Intelligent Baby
10.2023 - Current
- Dedicated and passionate Home Room Teacher with a proven track record in creating engaging and interactive learning environments.
- Proficient in designing activities that strategically promote learning and development.
- Expert in implementing effective teaching strategies to enhance student growth.
- Fostered student growth through interactive and fun learning experiences.
Online English Teacher
Smart Kids
06.2023 - Current
- Designed and implemented interactive activities that promote learning and development.
- Created fun and educational songs into activities to enhance student growth.
- Provided constructive feedback to students, fostering growth and development.
- Successfully managed online classes, boosting student retention and satisfaction.
TSI Teacher
PU-EN ENILD ENGLISH SCHOOL (PU-EN ENILD)
08.2023 - 10.2023
- Guided teenage students to enhance English communication skills.
- Designed interactive English courses, facilitating understanding and application of action activities.
- Utilized songs and educational activities to promote learning and development.
- Created a positive learning environment by offering constructive feedback and fostering student engagement.
Lead English Teacher
Angel Joy Academy (AJA)
08.2022 - 07.2023
- Responsible for preparing annual curriculum maintaining high standards of education.
- Designed and implemented interactive activities that promote learning and development.
- Created fun and educational songs into activities to enhance student growth.
- Provided constructive feedback to students, fostering growth and development.
Lead Teacher (Mom and Me class)
Angel Joy Academy (AJA)
08.2022 - 07.2023
- Designed and implemented interactive activities that promote learning and development.
- Created fun and educational songs into activities to enhance student growth.
- Provided constructive feedback to students, fostering growth and development.
TSI Teacher
PU-EN ENILD ENGLISH SCHOOL (PU-EN ENILD)
09.2021 - 08.2022
- Guided teenage students to enhance English communication skills.
- Designed interactive English courses, facilitating understanding and application of action activities.
- Utilized songs and educational activities to promote learning and development.
- Created a positive learning environment by offering constructive feedback and fostering student engagement.
Homeroom Teacher (Part-time)
Fangfei International Kindergarten
08.2021 - 10.2021
- Similar role as Homeroom Teacher at Fangfei International Kindergarten.
Learning Support Assistant (LSA) (Part-time)
Yew Chung International School (YCIS)
08.2021 - 10.2021
- Similar role as Homeroom Teacher at Fangfei International Kindergarten.
Assistant to CEO/ Customer Service Representative
Infinity International Properties
04.2015 - 08.2016
- Achieved a 100% client satisfaction rate by promptly resolving inquiries and providing efficient solutions.
- Efficiently managed the CEO's schedule, coordinated high-level meetings, and ensured seamless communication and follow-up.
- Streamlined appointment compliance by coordinating and facilitating meetings with clients, consultants, and stakeholders, ensuring operations flow smoothly and efficiently.
Customer Service Representative
Joanna Real Estate/ Park Road
04.2015 - 08.2016
- Handled 100+ customer inquiries daily, ensuring satisfaction and resolution.
- Collaborated with teams to streamline response, improving efficiency.
- Resolved customer complaints, achieving a 95% resolution rate.
Project Manager
Motion Global Optical Glasses
01.2015 - 01.2016
- Increased customer usability by editing product descriptions and optimizing search results.
- Conducted market research, identifying trends to implement effective strategies.
Customer Service Representative
City Grand Group Company
01.2014 - 12.2014
- Provided prompt and efficient service to customers, handle and resolve inquiries.
- Collaborated with teams to streamline response, improving efficiency.
- Resolved customer complaints, achieving a 95% resolution rate.
Customer Service Representative
Joanna Real Estate/ Park Road
02.2010 - 06.2013
- Provided prompt and efficient service to customers, handle and resolve inquiries.
- Collaborated with teams to streamline response, improving efficiency.
- Resolved customer complaints, achieving a 95% resolution rate.
Customer Service Representative
PSI Health - Insurance
12.2009 - 09.2010
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Call Center Agent
Eye Buy Direct as Everything Optical
04.2009 - 12.2009
- Outbound call center agent.
Executive Secretary/ Merchandiser
Everything Optical
04.2008 - 04.2009
- Executive secretary and merchandising.
Management Trainee
Polywood Ltd. (Polywood China)
08.2004 - 04.2008
- Management trainee.
Executive Secretary/ Merchandiser
Call Work Inc.
08.2004 - 08.2004
- Executive secretary and merchandising.
Executive Secretary/ Merchandiser
Nau Fashion Ltd.
08.2004 - 08.2004
- Executive secretary and merchandising.
Executive Secretary/ Merchandiser
Cheese Cake Etc.
08.2004 - 08.2004
- Executive secretary and merchandising.
Education
Bachelor of Science - Business Management
St. Paul University
Quezon City 04.2001 -
Skills
ESL instructor
Sales Management
Customer service
Positive attitude
Incoming call reception
Attention to detail
Time management
Work Planning and Prioritization
Customer rapport
Collaborative teamwork
Certification
Open Academy 120 hours
Timeline
Appointment Setter
Admiral Communities
02.2026 - Current
Virtual Executive Assistant
EXp Realty, LLC
01.2026 - Current
Home Room Teacher
Intelligent Baby
10.2023 - Current
TSI Teacher
PU-EN ENILD ENGLISH SCHOOL (PU-EN ENILD)
08.2023 - 10.2023
Online English Teacher
Smart Kids
06.2023 - Current
Lead English Teacher
Angel Joy Academy (AJA)
08.2022 - 07.2023
Lead Teacher (Mom and Me class)
Angel Joy Academy (AJA)
08.2022 - 07.2023
TSI Teacher
PU-EN ENILD ENGLISH SCHOOL (PU-EN ENILD)
09.2021 - 08.2022
Homeroom Teacher (Part-time)
Fangfei International Kindergarten
08.2021 - 10.2021
Learning Support Assistant (LSA) (Part-time)
Yew Chung International School (YCIS)
08.2021 - 10.2021
Open Academy 120 hours
04-2020
Assistant to CEO/ Customer Service Representative
Infinity International Properties
04.2015 - 08.2016
Customer Service Representative
Joanna Real Estate/ Park Road
04.2015 - 08.2016
Project Manager
Motion Global Optical Glasses
01.2015 - 01.2016
Customer Service Representative
City Grand Group Company
01.2014 - 12.2014
Customer Service Representative
Joanna Real Estate/ Park Road
02.2010 - 06.2013
Customer Service Representative
PSI Health - Insurance
12.2009 - 09.2010
Call Center Agent
Eye Buy Direct as Everything Optical
04.2009 - 12.2009
Executive Secretary/ Merchandiser
Everything Optical
04.2008 - 04.2009
Management Trainee
Polywood Ltd. (Polywood China)
08.2004 - 04.2008
Executive Secretary/ Merchandiser
Call Work Inc.
08.2004 - 08.2004
Executive Secretary/ Merchandiser
Nau Fashion Ltd.
08.2004 - 08.2004
Executive Secretary/ Merchandiser
Cheese Cake Etc.
08.2004 - 08.2004
Bachelor of Science - Business Management
St. Paul University
04.2001 -