VOSA BENJAMIN SALINAS
Shanghai
Summary
Accomplished Sales Manager experienced in Food and Beverage Industry excited to bring extensive knowledge to a forward-thinking team. Proficient in developing strategies that boost sales and customer satisfaction.
Overview
22
22
years of professional experience
Work History
SERVICE MANAGER
Latina Brazilian Bar and Restaurant
Shanghai
10.2024 - I currently work here
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Oversee daily operations
Manage the buffet flow, seating, cleanliness, and overall service quality. - Supervise staff
Train, schedule, and monitor servers, hosts, and buffet attendants. - Customer experience
Greet guests, handle complaints, and ensure everyone leaves satisfied. - Food presentation & buffet control
Make sure dishes are always fresh, well-stocked, and visually appealing. - Coordination with kitchen
Work closely with chefs to ensure timely refilling of buffet items. - Health & safety compliance
Maintain sanitation standards, especially important in buffet setups.
FLOOR SUPERVISOR
GIN AND JUICE
Shanghai
10.2022 - 03.2024
- Responsible for taking orders such as drinks and food.
- Prepared cocktails drinks and other drinks provided by the bar.
- Coordinates daily with the floor manager and to ensure the smooth operations of the restaurant.
- Others task assigned by daily basis.
BAR MANAGER
BOTECO BRAZILIAN BAR & FOOD
Shanghai
12.2019 - 03.2022
- Responsible for providing pleasant food and drinking experience to customers; Prepares and serves BOTECO drinks and concoctions while maintaining an orderly and sanitary bar area; Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries; Ensures smooth bar services and overall operation; Assists in orienting newly hired colleagues; Listens to customer complaints and suggestions and resolves complaints.
- Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area.
BARTENDER
VARIOUS BAR AND RESTAURANTS
Shanghai
09.2017 - 11.2019
- Mix traditional and creative cocktails; Helps in processing payments; Cleans glasses and bar utensils; Does recording and balancing of cash receipts; Helps entertain and build rapport with regular customers and maintain positive environment.
FLOOR MANAGER
FUNKADELI ITALIAN BAR AND RESTAURANT
Shanghai
11.2016 - 08.2017
- Knowledgeable and shares responsibility on the operation in the absence of General Managers and Superiors; Conduct shift briefing to ensure awareness by colleagues and team members; Ensure proper allocations and divides operational tasks to colleagues; Conducts on-the-job training in accordance with the restaurant's standards and procedures; Helps promote good working environment among management and operational colleagues; Ensures guests' satisfaction and exceeds their expectations at all times; Entertains inquiries and guest complaints; Communicates well to ensure effective hand-over during shift turns; Ensures that the working place is completely prepared before and after operation.
BARTENDER / BAR SUPERVISOR
KARMA BAR
Shanghai
10.2013 - 10.2016
- Courteously greets customers and offers them drinks; Prepares alcoholic and non-alcoholic drinks according to quality and standard; Prepares special drinks according to guest requirements and special requests; Practices suggestive selling and upselling techniques; Helps ensure a pleasant bar experience of guests from entry to billing.
TEAM LEADER
CAPO ITALIAN RESTAURANT
Shanghai
10.2012 - 06.2013
- Supervises the staffs and greets guests; properly assigns stations and manages reservations; Keeps up an ongoing conversation between the servers and the kitchen staff on the quality and preparation of the food and is responsible for coordinating orders when the restaurant becomes busy; Helps contribute in the general pleasant presentation of the restaurant.
SENIOR WAITER
CVR VE LOUNGE
Shanghai
03.2012 - 08.2012
- Checks with guests to ensure that they are enjoying their meals and takes action to correct any problems; Accompanies and assists guests to their tables; Informs customers of daily specials; Presents menus to guests and makes recommendations upon request; Assists in clearance and resets tables during peak operations; Serves food and/or beverages to costumers and assists in presenting specialty dishes at tables as required; Prepares proper set up of tables; Guides and supervises junior staffs during operations.
- (THE RITZ CARLTON HOTEL)
JUNIOR SALESMAN
DELTA DISTRIBUTION CORPORATION
Pasig City
12.2008 - 12.2011
- Calling prospective clients; Preparing and presenting sales proposals and closing deals; Discussing the products, services and advertising requirements of each particular clients; Undertaking administrative tasks; Becoming familiar with the nature of clients' products, business culture, competitions and understands the possibility of changes.
FRONT DESK / GUEST SERVICES
LINDEN SUITES
Philippines
10.2006 - 10.2008
- Welcomes and greets guests upon entry of the hotel premises; Facilitates the guests' accommodation upon check in and check out; Attends to guests' questions and inquiries and ensures guests' satisfaction and pleasant experience; Answers phones and accepting reservations.
WAITER
LUYONG RESTAURANT
Philippines
06.2002 - 06.2006
- Escorts customers to their tables; Takes orders and serves food; Checks with customers to ensure that they are enjoying their meals and take actions for resolution; Informs customers of daily specials; Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.2002
Skills
- Food Safety Compliance
- Online Reservation Systems
- Point of Sale (POS) Systems
- Inventory Management
- Ordering Supplies
- Staff Scheduling
- Mixology
Languages
English
Timeline
SERVICE MANAGER
Latina Brazilian Bar and Restaurant
10.2024 - I currently work here
FLOOR SUPERVISOR
GIN AND JUICE
10.2022 - 03.2024
BAR MANAGER
BOTECO BRAZILIAN BAR & FOOD
12.2019 - 03.2022
BARTENDER
VARIOUS BAR AND RESTAURANTS
09.2017 - 11.2019
FLOOR MANAGER
FUNKADELI ITALIAN BAR AND RESTAURANT
11.2016 - 08.2017
BARTENDER / BAR SUPERVISOR
KARMA BAR
10.2013 - 10.2016
TEAM LEADER
CAPO ITALIAN RESTAURANT
10.2012 - 06.2013
SENIOR WAITER
CVR VE LOUNGE
03.2012 - 08.2012
JUNIOR SALESMAN
DELTA DISTRIBUTION CORPORATION
12.2008 - 12.2011
FRONT DESK / GUEST SERVICES
LINDEN SUITES
10.2006 - 10.2008
WAITER
LUYONG RESTAURANT
06.2002 - 06.2006
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES