

To build a long-term career in your prestigious company with opportunities for career growth. I bring 15 years of experience as a dedicated Virtual Assistant, Customer Service and Technical Support Representative, having worked with respected companies such as Ennovationbrands, Sears, Comcast, Amazon, and Metro by T-Mobile. Over the course of my career, I’ve developed strong communication skills and a proven ability to resolve customer issues efficiently through both phone, chat and email support. I am skilled in back-office operations, including processing refunds, managing order inquiries, updating customer records, and coordinating with internal teams to ensure seamless resolution of customer concerns. I excel at delivering clear, concise, and empathetic written communication, using support platforms such as Edesk and Salesforce. Known for my upbeat and positive demeanor, I handle challenging situations with calm, adaptability, and resourcefulness—consistently turning problems into opportunities to build customer trust and satisfaction.