Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Rizel Ann V. Vallejera

Rizel Ann V. Vallejera

Bacolod City

Summary

To build a long-term career in your prestigious company with opportunities for career growth. I bring 15 years of experience as a dedicated Virtual Assistant, Customer Service and Technical Support Representative, having worked with respected companies such as Ennovationbrands, Sears, Comcast, Amazon, and Metro by T-Mobile. Over the course of my career, I’ve developed strong communication skills and a proven ability to resolve customer issues efficiently through both phone, chat and email support. I am skilled in back-office operations, including processing refunds, managing order inquiries, updating customer records, and coordinating with internal teams to ensure seamless resolution of customer concerns. I excel at delivering clear, concise, and empathetic written communication, using support platforms such as Edesk and Salesforce. Known for my upbeat and positive demeanor, I handle challenging situations with calm, adaptability, and resourcefulness—consistently turning problems into opportunities to build customer trust and satisfaction.

Overview

17
17
years of professional experience

Work History

Customer service support - phone and email

TH- Genesis
12.2020 - 08.2025
  • Answer incoming customer calls in a courteous and professional manner.
  • Assist customers with order tracking, product questions, shipping status, returns, and exchanges.
  • Troubleshoot order issues (e.g., wrong item received, payment issues, shipping delays).
  • Escalate complex issues to the appropriate department or supervisor.

Billing analyst and project manage

Vimenture
01.2019 - 01.2021
  • Prepare, review, and issue accurate client invoices in accordance with contract terms and timelines.
  • Monitor accounts receivable and support collections efforts as needed.
  • Reconcile billing discrepancies and resolve billing issues with internal teams and clients.
  • Maintain up-to-date billing records, documentation, and reports.

Assistance Nurse

Metro Bacolod Kidney Center
01.2019 - 2019

Customer service and Technical Support for Voice and Chat

IQOR
01.2018 - 01.2019
  • We provide promotional offers and facilitate the sale of devices such as phones and tablets.
  • Handle customer inquiries and address concerns about the products and services.
  • Assist customers with their billing, transaction, payment and device/service activation.
  • Evaluate customer information and explore issues. Develop potential solutions and maintain high quality service.
  • Identify and resolve technical issues customers face with their devices, networks and services.

Technical Support Representative Tier II and III for Comcast/Xfinity

Convergys Bacolod
01.2015 - 01.2018
  • Escalations Department
  • Troubleshoot Email, Cable, Internet and Phone
  • Creating Ticket
  • Sending out Dispatch

Technical Support Representative

Comcast NASR DOJ
01.2014 - 01.2015
  • Back office support for Dispatch or Field Technicians for Cable, Internet and Phone

Customer Service Representative

Amazon.co.uk
08.2013 - 01.2014
  • Email and Chat support
  • Primarily engaged with International Delivery, Refund and Replacement

Technical Support Representative

Transcom Asia Worldwide Bacolod
06.2010 - 08.2013
  • Provisioning Internet Modem and Cable Devices

Customer Service Representative

Transcom Asia Worldwide Bacolod
07.2009 - 06.2010

Inventory Assistant

Innovatronix Incorporated
06.2008 - 10.2008

Education

Bachelor of Science - Nursing

Riverside College
01.2008

Bachelor of Science - Biology

University of St. La Salle Bacolod
01.2004

High school - undefined

St. Joseph High school – La Salle
01.2003

Elementary - undefined

Educational Training Center School III
01.1999

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Flexible and adaptable

References

  • Catherine, Inocencio, 0999-914-9781
  • Butz, Buerom, 0928-743-0770
  • Helpert, Vallejera, 0910-771-1223

Timeline

Customer service support - phone and email

TH- Genesis
12.2020 - 08.2025

Billing analyst and project manage

Vimenture
01.2019 - 01.2021

Assistance Nurse

Metro Bacolod Kidney Center
01.2019 - 2019

Customer service and Technical Support for Voice and Chat

IQOR
01.2018 - 01.2019

Technical Support Representative Tier II and III for Comcast/Xfinity

Convergys Bacolod
01.2015 - 01.2018

Technical Support Representative

Comcast NASR DOJ
01.2014 - 01.2015

Customer Service Representative

Amazon.co.uk
08.2013 - 01.2014

Technical Support Representative

Transcom Asia Worldwide Bacolod
06.2010 - 08.2013

Customer Service Representative

Transcom Asia Worldwide Bacolod
07.2009 - 06.2010

Inventory Assistant

Innovatronix Incorporated
06.2008 - 10.2008

Bachelor of Science - Biology

University of St. La Salle Bacolod

High school - undefined

St. Joseph High school – La Salle

Elementary - undefined

Educational Training Center School III

Bachelor of Science - Nursing

Riverside College
Rizel Ann V. Vallejera