Riza Marie Villaseñor
Tabaco
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Government Intern
Department Of Labor
11.2022 - 10.2023
- Organized preparation and production of both internal and public-facing documents and correspondence.
- Gathered and coordinated materials necessary for transactions.
- Worked with centralized analysis and research groups to coordinate completion and submission of financial, marketing and other specific data incorporated into customized information packages.
- Helped with research assignments, presentation design and various administrative tasks.
- Provided exceptional customer service while addressing citizen inquiries via phone, email, or in-person visits.
- Collaborated with cross-functional teams to improve interdepartmental communication and project outcomes.
- Enhanced team performance by providing administrative support during meetings and training sessions.
- Coordinated events, such as town halls and workshops, to foster stronger community involvement in local government matters.
- Achieved an efficient work environment by organizing and maintaining government records.
- Identified opportunities for process improvements within the department, leading to increased efficiency and productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
Production Operator
Baek Geum Philippines Inc.
04.2014 - 07.2014
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
- Provided valuable input into the development of standard operating procedures, helping to establish best practices across the organization.
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Enhanced product quality by implementing rigorous quality control measures and identifying areas for improvement.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Performed production operations necessary for rigging.
- Replenished materials and supplies as needed to maintain production.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Oversaw logistics and inventory management for storeroom.
Room Attendant
Camarines Sur Water Sports Complex
02.2013 - 04.2013
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Handled requests for extra linens, toiletries and other supplies.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
- Streamlined communication with supervisors through regular reporting on room status updates, allowing for more effective scheduling adjustments when necessary.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Education
Two Year Course In Hotel Restaurant Services - Hospitality
Polytechnic Institute of Tabaco
Panal 100 Tabaco City Of AlbaySkills
- Policy analysis
- Strong Problem Solver
- Bookkeeping
- Records Management
- Support Services
- Database Maintenance
- Documentation and Recordkeeping
- Professional and mature
- Report Writing
- Inventory Replenishment
Languages
English
Beginner (A1)
Timeline
Government Intern
Department Of Labor
11.2022 - 10.2023
Production Operator
Baek Geum Philippines Inc.
04.2014 - 07.2014
Room Attendant
Camarines Sur Water Sports Complex
02.2013 - 04.2013
Two Year Course In Hotel Restaurant Services - Hospitality
Polytechnic Institute of Tabaco
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