RIZALYN CARANTO
SANTA BARBARA,PANGASINAN
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Warehouse Manager
LBC Express, Inc
Pasay City, Metro Manila
08.2018 - Current
- Manages whole warehouse operations
- Handles operational concerns of all principals
- Formulates plans and conceptualizes processes & developments to further improve overall operations
- Coordinates with different departments and division to effectively implement day-to-day operational tasks
- Implements strict adherence and compliance of all warehouse personnel to company's policies and guidelines
- Oversees welfare & safety of personnel in warehouse and necessary facilities improvement compliant with company's policies and guidelines
- Co-Leads ISO compliance and certification of whole Supply Chain Department.
OM for Special Services
LBC Express, Inc
Pasay City, Metro Manila
08.2017 - 08.2018
- Oversees overall monitoring and reporting of all E-com Accounts' delivery and remittance;
- Increased customer satisfaction by resolving delivery and remittance related issues.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to Department Head.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
BPQA Supervisor
2GO LOGISTICS, Inc
Taguig City, Metro Manila
01.2015 - 08.2017
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Audited and documented processes and procedures for new accounts department.
- Provided supportive link between external customers and internal operations.
- Developed training, task and process guidelines and communicated clear and concise directions to employees for all Warehouse site all over country.
- Maintained compliance with company policies, objectives and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Managed to pass all external audits with score of more than 90%.
Returns Supervisor
2GO LOGISTICS, INC
Taguig City, Metro Manila
09.2011 - 12.2015
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Provided documentation and calculations to support inventory distribution decisions.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Reduced product loss by 15% over 2 years by maintaining secure environment and workflows
Admin. Assistant
ABOITIZ ONE DISTRIBUTION, INC
Pasig City, Metro Manila
03.2008 - 09.2011
- Performed routine clerical tasks by scanning, filing and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Reduced 30% of monthly supplies expenses.
- Composed, edited and prepared correspondence and other department documents.
- Edited subcontractor proposals, project punch lists, transmittal and memorandums for organizational support.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Admin. Assistant
MING GOAL, INC
Makati City, Metro Manila
01.2007 - 10.2007
- Performed routine clerical tasks by scanning, filing and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Calculated hours and submitted payroll to achieve timely distribution of funds for ten (10) personnel.
- Composed, edited and prepared correspondence and other department documents.
Admin. Secretary
NORTH LUZON STEEL CORPORATION
Dagupan City, Pangasinan
02.2001 - 01.2004
- Handles preparation of Sales Contract and Job orders for all closed accounts;
- Served customers and followed outlined steps of service.
- Developed team communications and information for meetings
- Handled minimum of 20 calls per day to address customer inquiries and concerns
Education
Bachelor of Laws -
University of Pangasinan
Dagupan City, Pangasinan 06.2001 - 04.2005
Bachelor of Science - Accountancy
University of Luzon (formerly Luzon Colleges)
Dagupan City, Pangasinan 06.1996 - 04.2000
Skills
Distribution and warehousing
Timeline
Warehouse Manager
LBC Express, Inc
08.2018 - Current
OM for Special Services
LBC Express, Inc
08.2017 - 08.2018
BPQA Supervisor
2GO LOGISTICS, Inc
01.2015 - 08.2017
Returns Supervisor
2GO LOGISTICS, INC
09.2011 - 12.2015
Admin. Assistant
ABOITIZ ONE DISTRIBUTION, INC
03.2008 - 09.2011
Admin. Assistant
MING GOAL, INC
01.2007 - 10.2007
Bachelor of Laws -
University of Pangasinan
06.2001 - 04.2005
Admin. Secretary
NORTH LUZON STEEL CORPORATION
02.2001 - 01.2004
Bachelor of Science - Accountancy
University of Luzon (formerly Luzon Colleges)
06.1996 - 04.2000
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