RIZALDY S. GARCERA

*Scrub Negative Customer Reviews, contact the customer if there's an option, if none report the review

*Scrub Negative Seller Feedback, find option to request for removal

*Check Buyer Messages. Investigate and resolve the issue of the customer

*Monitor Account Health. If there are restricted listings, investigate, try to fix and seek assistance from Seller Support

*Monitor Performance Notification. Check if there are call outs and try to appeal/dispute

*Scrub the back end & Product Detail page of each listing to capture any opportunities and fix it

*Create Coupons, monitor Deals & other Promotions

*Manage Cases submitted to Seller Support

*Generate Inventory Reports

• Help the Client in managing 4 accounts with 3- 4 marketplaces each (Agency)
• Add Products manually or through a feed file
• Resolve Errors, Selling Application, Suppressions, Detail Page Removed & other Restrictions
• Account Health Audits. Keep an eye to Policy Violation Warnings & Performance Notifications. For any Suppression, always check the “Fix your Product” or create a Support Case for intervention.
• Resolve issues on Images not showing in local language
• Monitor Inventory in SC & VC, and Create an Inventory Forecasting to Recommend Replenishment to Clients
• Send Replenishment File for the Client to fill out with necessary details of the Shipment. Create Shipment plans in Seller Central and Book it for Collection. Send to Client the Labels and the Collection control #
• Create Family and Add Variations, Fixed Variation Issue in SC & VC
• Optimize Listing by Adding Images & Video; & filling out back-end information
• Create a Storefront

• Help the Client in managing their Inventory through SoStocked & ClickUp
• Closely working with the Client in learning their established workflows & process maps (from Production, Travel by Ocean, Receiving of Shipments by the Warehouse, Creating Shipment Plan & Send to FBA).
• To communicate & collaborate with Supplier & Warehouse Management located in China.
• To communicate & collaborate with Lender Company.
• To create Purchase Orders & Work Orders in SoStocked.
• To create Shipment plans in Seller Central following the timeline in Click Up & go signal from the Client. Coordinate with Warehouse in verifying the Pallet Dimensions, the FBA Photos, UPS Photos, Photo of the Case & Photo of the Pallets.
• Constantly monitor the Quantity of Stocks in Manage Inventory & report it to the client on a daily basis
• Fill out the Revenue Calculator with details of Price, Unit Sold, PPC Expenses & Unit Sold by PPC & report it to the client on a daily basis.
• Schedule 4 Amazon Posts/day utilizing the Graphics & Captions provided by the Client. Following the time slot and days as instructed by the Client.
• To check Getida for possible dispute on Discrepancies in Closed Shipments & to generate Proof of Inventory & Proof of Delivery in Docmaster.
• Create a Support Case to check status of delayed Shipments & to follow through with the schedule of Pick Up.

• Help Manage 3 Accounts (Agency)
• Generate KWs, Conduct Competitors Research, Create Sales Copy of New Products & Launch the New Products
• Create Family and Add Variations
• Optimize Listing by updating the Search Terms, Adding Images & Video; & filling out back-end information
• Perform manual Review Request to 3 Accounts & Monitor the Successful & Failed.
• Monitor Seller Feedback. Keep an eye to 3-stars & below; immediately file a Request for Removal
• Monitor: “Response Needed” in Buyer Messages, Negative Ratings & Comments in Customer Review, Negative Comments in Voice of the Customer and alert my Client about it so he can gauge if we can resolve it in our end or if it needs the owner’s intervention.
• Help create the Amazon Post & Storefront for the 3 Accounts
• Upon receipt of Lifestyle Images from the owner, I draft a captivating caption and post it to Account’s Amazon Post. Utilize the Images in filling out the Images in Product detail page & the different pages of the storefront.
• Account Health Audits. Keep an eye to Policy Violation Warnings & Performance Notifications. For any Suppression, always check the “Fix your Product” or create a Support Case for intervention.
• Initiate MCF Orders for Return Request
• Monitor the Out of stocks and Recommend Replenishment to my client so he can alert the owner.
• Assist in creating Shipment Plan and save the Labels so my client can forward it to the corresponding warehouses
• Monitor Shipment Status. For any discrepancy, I immediately relay it to my client so he can inform the owner of the required documents and we can help in filing for a Research on Missing Unit.
• Open and Manage Support Cases.

• Manage her Amazon Seller Account
• Daily Monitoring of “Total Days of Supply” in Restock Inventory. Once it shows “30”, I recommend Replenishment to my client. Upon receipt of Approval I create a Shipment Plan and send it to FBA. Download Labels, Fill out Order Import Template & send a heads up to Warehouse.
• Daily Monitoring of Shipment Status. For any discrepancy, I gather the Sales Invoice from my client & the signed BOL from the warehouse; and file a Research on Missing Unit.
• Generate Quality Lifestyle Images & Captivating Captions for Amazon Post
• Monitor & Respond to: “Response Needed” in Buyer Messages, Negative Ratings & Comments in Customer Review, Negative Comments in Voice of the Customer
• Automate the Review Solicitation in Follow Up, Helium 10
• Monitor the Customer Reviews
• Monitor Seller Feedback. Keep an eye to 3-stars & below; immediately file a Request for Removal
• Daily monitoring of Buy Box, Q&A & Customer Review in each Product Detail Page of our items.
• Account Health Audits. Keep an eye to Policy Violation Warnings & Performance Notifications
• Generate KWs, Conduct Competitors Research, Create Sales Copy of New Product & Launch the New Product
• Create a Family and Add Variations
• Optimize Listing by updating the Search Terms & filling out back-end information
• Create Prime Exclusive Discounts monthly
• Create a Buy 1 Get 1 Promo and ran it for a Year
• Create a 10% Coupon and ran the promo for 3 months
• Create a Support Case for concerns that needs intervention
• Do Admin Tasks to my Client’s Gym business. Manage member’s Hold Request, Cancellation Request, Failed Payments & Merchandise Purchase.
• Perform Lead Generation in preparation to our Email Marketing Project

• Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
• Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
• Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
• Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
• Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
• Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
• Reduced defect rates through meticulous inspection and proactive identification of potential issues.
• Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.