Riza Joy S Cabrera
Tungkop, Minglanilla, Cebu
Overview
11
11
years of professional experience
Work History
Maintenance Coordinator
Abodea
05.2022 - 09.2024
- Handled client correspondence and internal communications in professional manner.
- Updated client correspondence files and noted additions in file index.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Resolved customer problems to increase customer satisfaction and build loyalty.
- Assisted upper management in developing long-term strategies for improving overall plant reliability by providing input based on past experiences.
Appointment Setter
Virtudesk
05.2020 - 04.2022
- Set appointments with salespeople and potential customers.
- Acted as first point of contact and set appointments for prospective clients.
Specialty Pharmacy - Customer Service Rep
Optum Global Solutions
07.2019 - 05.2020
- Handled inbound calls for members monthly specialty medications
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Processed and issued product orders and service upgrades for customers.
Customer Service Associate
Amazon Operation Services Philippines, Inc
08.2018 - 06.2019
- Addressed customer service enquires quickly and accurately.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer queries over phone and by email.
Technical Support Representative
Sykes Asia Inc
08.2015 - 08.2018
- Handled accounts as technical support representative for Bell Aliant and Google
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Provided clear and concise step-by-step technical support to guide clients.
Customer Service Representative
Qualfon
Cebu
09.2014 - 08.2015
- Handled inbound calls for Tracfone
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
Customer Service Representative Teleperformance
Cebu
02.2014 - 09.2014
- Handled travel account - Orbitz
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
Education
Bachelor of Science - Architecture
College Cebu Institute of Technology University
Cebu City PhilippinesSkills
Administrative support
Timeline
Maintenance Coordinator
Abodea
05.2022 - 09.2024
Appointment Setter
Virtudesk
05.2020 - 04.2022
Specialty Pharmacy - Customer Service Rep
Optum Global Solutions
07.2019 - 05.2020
Customer Service Associate
Amazon Operation Services Philippines, Inc
08.2018 - 06.2019
Technical Support Representative
Sykes Asia Inc
08.2015 - 08.2018
Customer Service Representative
Qualfon
Cebu
09.2014 - 08.2015
Customer Service Representative Teleperformance
Cebu
02.2014 - 09.2014
Bachelor of Science - Architecture
College Cebu Institute of Technology University
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