RIZA JEAN EUBRA
SANTA MARIA,BAN
Summary
Service-oriented Customer Support Representative with 10 + years of experience in contact center operations talking to customers over phone, e-mail or online chat to resolve broad range of concerns. Delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
AFNI
09.2020 - 09.2022
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Customer Support Representative
VXI
08.2018 - 07.2020
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Customer Service Representative
CONVERGYS
12.2016 - 06.2018
- Reviewed and solved account and billing discrepancies.
Customer Service Representative
ALORICA
03.2016 - 12.2016
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Customer Service Representative
TELETECH
10.2015 - 02.2016
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Educated customers on online banking and mobile banking applications.
Technical Support/Account Specialist
CONCENTRIX
02.2014 - 02.2015
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Managed high levels of call flow and responded to technical support needs.
Education
No Degree - BSEd - English
St. Joseph College of Bulacan
Santa Maria, BulacanSkills
- Complaint Handling
- Customer Service
- Online Chat Support
- Multitasking Abilities
- Customer Communication and Empathy
- Adaptability and Flexibility
- Friendly and Patient
- Active Listening
References
- Kelly Sotocua, Financial Advisor (BDO-Life), 09171591118
- Jaybie Villegas, Team Leader AFNI, 09190835223
Timeline
Customer Support Representative
AFNI
09.2020 - 09.2022
Customer Support Representative
VXI
08.2018 - 07.2020
Customer Service Representative
CONVERGYS
12.2016 - 06.2018
Customer Service Representative
ALORICA
03.2016 - 12.2016
Customer Service Representative
TELETECH
10.2015 - 02.2016
Technical Support/Account Specialist
CONCENTRIX
02.2014 - 02.2015
No Degree - BSEd - English
St. Joseph College of Bulacan
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