RIZA HANNA SO
Angeles City, Province of Pampanga
Summary
Proven track record in enhancing operational efficiency, demonstrated during tenure at BANK OF THE PHILIPPINE ISLANDS. Excelled in data entry and customer relationship management, significantly streamlining account processes. Achieved meticulous cash handling with minimal discrepancies, showcasing strong organizational skills and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerical Office Staff Member
ORCHIDS BOOKSTORE
02.2023 - Current
- Collaborated with team members to create an organized and effective work environment, fostering positive working relationships.
- Demonstrating professionalism and a strong work ethic in all tasks performed.
- Managed incoming calls professionally, directing callers to appropriate personnel.
New Accounts Clerk
BANK OF THE PHILIPPINE ISLANDS
02.2018 - 12.2020
- Facilitated timely resolution of customer inquiries or complaints related to new account applications or requirements.
- Streamlined account opening processes for increased productivity and faster turnaround times.
- Utilized strong organizational skills to manage multiple account applications simultaneously, minimizing delays and ensuring timely completions.
Bank Teller
BANK OF THE PHILIPPINE ISLANDS
01.2017 - 01.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Business Administration (Operations Management)
University of The Assumption
San Fernando, Philippines04-2016
High School Diploma -
University of The Assumption
San Fernando, Province Of Pampanga, Philippines03-2012
Skills
- Data entry Proficiency
- Excellent in Decision Making
- Document management
- Business development
- Data inputting
- Driving
Certification
- VARSITY SCHOLAR ATHLETE
University of the Assumption- 2012-2016
- TOP REFERRER (BPI MS INSURANCE)
Bank of the Philippine Islands- 2018
- CITY MAYOR SCHOLARSHIP AWARD
City of San Fernando- 2009-2015
- CONGRESSMAN SCHOLARSHIP AWARD
Pampanga- 2015-2016
Additional Information
- On-the Job Training
Bureau of Internal Revenue October- March 2016
- Overview: Marketing Plan and Project Feasibility
University of the Assumption- July 2014
- Office Decorum and Public Relations
University of the Assumption- August 2014
- Stress Management
University of the Assumption August 2014
- Taking Marketing Thoughts into Flight (PJMA)
University of the Assumption September 2014
- Bangko Sentral nang Pilipinas: Briefing on the New Generation Currencies
University of the Assumption- January 2014
- National Service Training Program
University of the Assumption- March 2012- March 2013
- Motivational Seminar
University of The Assumption- August 2013
- 1st Go Negosyo Creativity and Innovation Summit
SMX convention Centre, Pasay City- November 2013
Timeline
Clerical Office Staff Member
ORCHIDS BOOKSTORE
02.2023 - Current
New Accounts Clerk
BANK OF THE PHILIPPINE ISLANDS
02.2018 - 12.2020
Bank Teller
BANK OF THE PHILIPPINE ISLANDS
01.2017 - 01.2018
Bachelor of Science - Business Administration (Operations Management)
University of The Assumption
High School Diploma -
University of The Assumption
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